Operations Manager

Operations Manager

Arcadia CA Full-Time Onsite (No Remote Work)

Work Location : 11818 Clark St Arcadia CA 91006

Compensation :

Salary Range : $75000 $85000 annually (based on experience education and qualifications)

#LI-Onsite

About iKrusher :

iKrusher is a leading brand in vape technology hardware operating as a Multi-State Operator (MSO) with distribution centers across California Arizona Colorado Michigan New Jersey Texas and Washington. Our headquarters in Arcadia CA features a state-of-the-art R&D facility. We value honesty simplicity and transparency to ensure the highest level of customer satisfaction.

Job Summary :

The Operations Manager plays a critical role in supporting company-wide operations by ensuring seamless internal workflows effective client issue resolution and strong cross-departmental communication. This role supports sales leadership and key accounts driving operational efficiency process improvement and high customer satisfaction. The ideal candidate is adaptable proactive and highly organized capable of managing dynamic operational demands while supporting long-term operational stability.

Essential Duties and Responsibilities :

Provide timely accurate operational support to the Operations Director ensuring all delegated tasks are completed with reliability and ownership

Manage sales operations requests including pricing approvals client communication and coordination with the domestic factory

Address client issues and complaints promptly ensuring resolutions meet company standards and customer expectations

Analyze operational bottlenecks and propose solutions to enhance efficiency and workflow effectiveness

Oversee credit and financing agreements balancing risk mitigation with strong client relationship management

Track overdue accounts and ensure timely follow-up for improved payment collection

Provide seamless role coverage during staff absences to ensure uninterrupted business operations

Organize and lead monthly sales meetingsincluding agenda development material preparation and documentation of action items

Support key account relationships and contribute to long-term customer satisfaction and retention

Communicate effectively and professionally with internal departments and external partners

Demonstrate flexibility by adapting to shifting priorities and supporting new responsibilities as needed

Maintain reliable and punctual attendance following all company expectations

Collaborate with team members and management to support business goals

Take initiative by identifying inefficiencies anticipating operational needs and suggesting improvements

Supervisory Responsibilities :

This position may oversee daily workflow coordination and support operational staff; however it does not initially include formal direct reports

Provides task support guidance and coverage to colleagues when needed

Qualifications :

5 years of experience in operations sales operations logistics coordination or related field

Strong client-facing communication and problem-solving experience

Demonstrated ability to streamline processes and improve operational efficiency

Highly organized with strong attention to detail and time-management skills

Ability to manage multiple priorities in a fast-paced environment

Experience with credit terms invoicing or risk assessment strongly preferred

Mandarin fluency required (reading writing and speaking) due to daily communication with domestic and overseas partners

Education :

Bachelors degree in Business Administration Operations or related field preferred

Certifications in operations project management logistics or supply chain are a plus

Benefits :

Medical Dental and Vision coverage beginning the 1st of the month after 60 days of employment

401(k) plan with company match after 90 days

Paid Sick Time and Vacation on an accrual basis in accordance with company policy (usable after 90 days of employment)

10 Paid Holidays per year

Physical Requirements :

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift 1520 pounds occasionally (e.g. files meeting supplies)

Equal Opportunity Employer :

We are proud to be an Equal Opportunity Employer and value diversity. All employment decisions are based on qualifications merit and business needs without regard to race gender religion age sexual orientation gender identity disability or veteran status.

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 75000 - 85000