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Service Department Dispatch and Operations Support

Service Department Dispatch and Operations Support

Services By J National LLCDallas, TX, US
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Benefits :

  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Training & development
  • Vision insurance

Position Overview :

We’re looking for a detail-oriented, high-energy professional to join our Service Department . This position is responsible for dispatching technicians , coordinating job schedules , communicating with property managers , and supporting daily operations to keep our fast-paced field services running smoothly.

This is a critical, front-line role that requires strong organizational skills, multitasking, and professional communication.

Key Responsibilities :

  • Dispatch field technicians across Texas based on job urgency, location, and skillset
  • Monitor job progress, scheduling, and technician availability
  • Maintain daily communication with customers and internal teams
  • Ensure jobs are updated in software (e.g. FieldPulse / QuickBooks) with accurate notes, photos, and status
  • Assist with service call intake, job creation, and scheduling
  • Track job progress from dispatch to completion and follow up as needed
  • Support ops manager with vendor coordination and materials tracking
  • Help manage emergencies, job escalations, and service updates

    • Ideal Candidate Will Have :

  • 2+ years of experience in dispatch, scheduling, or operations (service industry preferred)
  • Excellent communication and customer service skills
  • Strong attention to detail and follow-through
  • Ability to stay calm and organized in a fast-paced environment
  • Proficiency in scheduling or dispatch software (FieldPulse, ServiceTitan, etc. a plus)
  • Familiarity with property management or trade services (HVAC, plumbing, restoration, etc.)

    • What We Offer :

  • Full-time, in-office role with room to grow
  • Supportive team culture with training and mentorship
  • Competitive pay based on experience
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    Dispatch • Dallas, TX, US