Customer Service Representative

Description

Handle and bring to resolution, inquires from customers regarding service, billing, technical assistance, procedures, or any facet of a customers account.

Manage outgoing phone calls and customer requests.

Essential Job Functions :

• Answer incoming telephone calls
• Initiate outbound calls to customers
• Provide exceptional customer service
• Perform all data entry needed to keep customer accounts current and accurate
• Schedule follow up calls
• Identify solutions to customer problems
• Technical Support troubleshooting
• Billing inquiries
• Account updating
• Cancellations
• Respond to customer inquiries regarding :

o Alarm signals

o Pending follow up calls

o Return procedures

o Accounts receivable

Skills

customer service, call center, answer phones, data entry, Customer support, excel, inbound calls

Additional Skills & Qualifications

Experience 6 months minimum experience in customer service- telephone answering skills preferred.

Must have experience multi tasking (using computers while talking to customers)

Education High School diploma or equivalent required.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $ - $

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Concord,CA.

Application Deadline

This position is anticipated to close on Sep 5, 2025.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.