Field Service Staff Manager

Field Service Staff Manager

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. We are helping to meet today's energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future. We are looking for a Field Service Staff Manager for our Jenbacher North America business in our Western United States Region (AZ, CO, NV, UT, WY).

The Field Service Staff Manager leads Field Service Technicians and Work Preparators within a service region, ensuring high-quality, safe, and profitable service operations. The role oversees work execution, employee development, and compliance with EHS standards. Responsibilities include strategic planning, cost optimization, process improvement, and supporting customer satisfaction through timely, effective service delivery. The manager also collaborates with other service leaders and escalates complex technical and safety issues as needed.

Direct management of the Field Service Technicians and Work Preparators within the dedicated service region. Direct management regarding to quality of work; profitability; target agreements; employee development; EHS and customer satisfaction. Responsibility for classification according to the qualifications of the service technicians in the service region. Responsibility for the quality of work execution of commissioning; repairs, overhauls and warranty procedures across all product lines in the service region, in close cooperation with the WP. Collaboration in the strategic planning of the service region. Ensuring compliance with the work safety guidelines of all subordinate employees and contractors or external companies employed in the service region. Supporting the Service Sales Managers by developing and introducing standardized processes. Collecting and forwarding feedback from service technicians and customers to Service Center Managers and Service Area Managers to improve the reputation on the market. Working closely with the Service Area Managers to ensure that customer requirements are met by providing a high quality, timely service (e.g. on-site spare parts delivery, new business opportunities). Cost optimization of service calls and fulfilment of service contract requirements. Escalation of complex technical issues to the Help Desk. Implementation of and compliance with all safety-relevant requirements (EHS, EHS audits, escalation of EHS relevant topics to responsible parties). Increase customer satisfaction by ensuring fast response times and provision of the necessary service know-how. Employee Management according to target agreements and employee development.

Possesses a valid U.S. Driver's License High school Diploma or GED Completed technical or electrical / electronic training program Several years of experience in the electrical and / or mechanical field (preferably in plant engineering / energy sector) and in service (preferably) Several years of experience leading a team of technicians Technical background, ideally with reciprocating engines in Energy or Power Gen industry High degree of flexibility and resilience Ability to motivate employees internally Ability to analyze and optimize processes and procedures High degree of customer orientation, problem-solving and negotiating competences Confident handling of Oracle and Microsoft applications Knowledge of business administration Experience with coaching and onboarding of new employees Willingness to travel up to 10% for customer and employee audits Live in the area Western United States Region (AZ, CO, NV, UT, WY) or willing to move there Knowledge of gas engine series of Jenbacher products is a great plus.