Shared Services Operations Manager Wire Services

Shared Services Operations Manager Wire Services

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in : Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our HUMBLEHUNGRYSMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role

The Wire Services Manager is responsible for overseeing the daily operations of the wire transfer services of the Pathward. This includes managing wire transfer systems, ensuring regulatory compliance, supervising staff, and maintaining secure and efficient processing of domestic and international wire transactions.

What You Will Do

• Supervise and coordinate the activities of wire team to meet service level agreements.
• Hire, train, and evaluate wire services team.
• Oversee the processing of incoming and outgoing wire transfers, ensuring accuracy and timeliness.
• Serves as an escalation point for complex wire inquiries and issues.
• Maintain and monitor wire transfer systems and software platforms.
• Coordinate with IT and vendors for system upgrades, troubleshooting, and enhancements.
• Ensure compliance with including OFAC & BSA / AML.
• Audit responsibilities for wire services reviews.
• Monitoring of monthly wire volumes for reporting.
• Other duties as assigned.

What You Will Need

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range : $72,000 $120,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate's experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Don't have everything listed under qualifications? If you're excited about this role but your experiences don't match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.