Workforce Analyst Entry Level

Workforce Analyst

Do you have experience as a Workforce Analyst? Performing updates to agent profiles, schedules, tracking attendance, agent red flags, leave of absence and attrition. Manage multiples customer and work queues by steering the available agents in an effective and efficient way. Please apply, if you : Have at least 1 year of proven experience as a Workforce Analyst in a call center environment. Shifts : 8am to 5pm - Mondays and Sundays OFF 12pm to 5pm.