Member Services Rep - Part Time

Member Services Rep - Part Time

Duties and Responsibilities :

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and holding up to Excel standard.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Utilize point of sale for members to purchase drinks and merchandise items.
• Ensure members adhere to the company's policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of customer service.
• Stocking retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to-day customer issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Staying up to date on all required certifications and training courses.
• Participating in team meetings.
• Communicating with, promoting, touring, and assisting prospects and potential members.
• Assisting the General Manager and Assistant Manager with club membership promotions, training, and implementation of any operational strategies.
• Ensuring the club complies with all state and federal laws and insurance requirements.
• Operating and assisting applicable members with the use of equipment, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Qualifications :

Supervisory Responsibility : This position has no supervisory responsibilities.

Work Environment : This job operates in a fitness club environment and routinely uses standard office equipment such as computers, printers, and phones, as well as standard custodial equipment such as cleaning chemicals, floor scrubbers and vacuums. The noise level in the club environment may be loud on a regular basis.

Physical Demands : The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job.

Position Type / Expected Hours of Work : This will be a part-time, nonexempt position. A nonexempt Team Player is one who is entitled to the minimum wage and / or overtime pay protections of the FLSA.

Scheduled work hours per week may be between 1-29 hours, dependent on business needs. This position may work outside of normal business hours to include evenings and weekends as needed. These hours are subject to change at any time dependent on business needs.

Travel : 0% travel is expected for this position.

EEO Statement : Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.