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Medical Customer Service / Call Center Rep

Medical Customer Service / Call Center Rep

Amerit ConsultingIrving, TX, US
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Job Description

Position : Medical Customer Service / Call Center Rep

Location : Irving, TX

Duration : 4-6 months+ temp-to-hire!!!

Pay rate $18 / hr on W2

Note :

  • Onsite role .
  • Work Schedule : (M-F 10 : 30am-7pm)
  • Training Schedule : (M-F 9am 6pm)
  • WPM is mandatory

JOB DESCRIPTION :

  • 1–3 years of experience in a customer service or call center environment preferred.
  • Strong telephone communication skills and a customer-first mindset.
  • Minimum typing speed of 35 WPM.
  • Familiarity with HIPAA regulations and compliance standards.
  • Answer incoming calls and provide clear, accurate information to patients and healthcare providers.
  • Initiate outbound calls to patients to gather necessary information for prescription coordination.
  • Schedule and confirm medication deliveries with precision and attention to detail.
  • Maintain accurate and complete patient records in compliance with HIPAA and other applicable regulations.
  • Demonstrate initiative and a proactive approach to daily tasks and problem-solving.
  • Collaborate effectively with internal teams to ensure seamless service delivery.
  • Perform other duties as assigned to support departmental goals.
  • Follow all HIPAA and applicable government regulations.

    • Thanks!

    GURJANT "GARY" SINGH | LEAD RECRUITER

    Office 925-297-5994

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    Customer Service Rep • Irving, TX, US