Field Onboarding Specialist

Job Description

Job Description

The opportunity :

ReMatter is a fast-growing start-up pioneering the future of the industrial scrap recycling industry ($120bn and growing!). We serve the world's leading industrial recyclers, helping them transform industrial and consumer scrap into new, usable materials. Our platform modernizes end-to-end workflows within the scrap recycling industry and is the core solution on which their business runs.

We are seeking a proactive Field Implementation Specialist to join our Customer Experience Team. This role will help drive progress on customer implementations including hardware configuration, end-user training, and workflow recommendations.

There will be travel involved (~30%) to visit customer sites and drive in-person hardware configuration and product training required for going live on the platform.

About ReMatter

ReMatter is not just a company; it's a mission-driven team of innovators, backed by top Silicon Valley investors. Founded by ambitious Stanford graduates recognized in Forbes 30-Under-30, we're built on principles of competitive greatness, autonomy, and team collaboration. Our culture is one of transparency, mutual respect, and constructive feedback, all aimed at collective progress and a brighter, more sustainable future.

As an Implementation Specialist, you will :

Lead end-to-end implementations for new ReMatter customers

Travel to scrap yards for in-person go-lives and training on a regular basis

Become an expert on the ReMatter product, its use cases for recyclers, and how ReMatter helps recyclers operate more efficiently and improve business outcomes

Configure customer hardware supporting ReMatter’s software platform such as IP cameras, scales, and printers

Lead virtual and live end-user trainings during and after onboarding

Hone your customer experience skill-set including clear communication, expectation-setting, problem-solving, and more

We’re looking for someone that has :

4+ years of prior success in a customer-facing role, preferably in training, support, or a related function in a SaaS environment

Prior work experience with Windows operating system, remote desktop software, and other software / IT programs

Experience installing and setting up hardware (E.g. cameras)

Strong written and verbal communication

A positive attitude and can-do mindset

Strong self-motivation, grit, and a competitive spirit

A customer-first mindset and bias towards action

Highly organized and detail-oriented

Demonstrated ability to work in a fast-paced and dynamic work environment

Nice to have :

Fluent Spanish is a huge plus!

Benefits :

Flexible time off policy to balance your work and life

Medical, dental, and vision coverage

401(k)

ReMatter is an Equal Opportunity Employer. ReMatter’s employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. Applicants must be currently authorized to work in the United States on a full-time basis.