Business Development and Customer Service Representative - Bilingual Preferred

Join our team as a Business Development & Customer Service Representative, where your passion for forging meaningful connections and driving growth will thrive. We're on the lookout for a highly motivated individual who excels in both cultivating new business opportunities and providing unparalleled support to our valued customers. If you're eager to make a difference, this role offers an exciting opportunity to contribute to our organization's success.

Responsibilities of the Business Development & Customer Service Representative :

Proactively identify and nurture new business opportunities through targeted customer outreach and prospecting efforts.

Foster enduring relationships with existing clients, serving as their trusted advisor and primary point of contact for personalized support.

Gain a deep understanding of clients' needs, challenges, and objectives, offering tailored solutions to meet their evolving requirements.

Collaborate seamlessly with cross-functional teams to ensure flawless delivery of products / services and maintain high levels of customer satisfaction.

Conduct thorough market research and competitor analysis to uncover trends and seize opportunities for business expansion.

Craft compelling presentations and proposals to showcase our offerings and secure new business partnerships.

Follow up diligently on leads, inquiries, and sales opportunities to convert prospects into satisfied customers.

Maintain meticulous customer records, track sales activities, and generate reports as needed to inform decision-making.

Provide exceptional customer service, promptly addressing inquiries, troubleshooting issues, and resolving concerns with a proactive approach.