Lead Commercial Loan Servicing Specialist

About this role :

Wells Fargo is seeking a Lead Commercial Loan Servicing Specialist in Commercial Banking Operations / Wholesale Lending Operations as part of Commercial Banking.

In this role, you will :

Lead a variety of servicing activities for the complex commercial products

Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs

Review and negotiate complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications

Serve as an escalation point in the resolution of client issues

Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes

Coordinate servicing activities to resolve open customer issues, loan and regulatory diligence and on-going portfolio maintenance; interact with internal and external customers

Evaluate and upload data into the systems of record

Research complex business and operational decisions

Ensure compliance with all policies, procedures, and regulatory requirements

Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals; may contribute to strategic initiatives and projects

Make decisions in complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives

Required Qualifications :

• 5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

Desired Qualifications :

4+ years of asset-based lending experience

2+ years of accounting or finance experience

Commercial lending experience

Ability to review and interpret complex wholesale commercial loan documents

Intermediate Microsoft Office skills

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Strong analytical skills with high attention to detail and accuracy

Excellent verbal, written, and interpersonal communication skills

Ability to exercise independent judgment to identify and resolve problems

Strong organizational, multi-tasking, and prioritizing skills

Job Expectations :

This position offers a hybrid work schedule at the location listed

This position is not eligible for Visa sponsorship

This position is not eligible for relocation

Provide direct customer service and acts as primary servicing contact for the loan

Support our internal and external clients / partners (Relationship Managers, Underwriters, Collateral team etc.)

Perform complex administrative and customer support tasks by managing daily schedules

Recommends process or policy improvements to enhance customer satisfaction

Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input using system of record LUCAS (Loan Underwriting Collateral Analysis System)

Provide subject matter expertise and interpretation of procedures to less experienced individuals

Escalates complaints as needed to management

Provide training and guidance to less experienced loan servicing representatives

Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Process assigned Tranche setups using the appropriate base rate and tenure

Process required interest and fee entries and adjustments

Process participation settlements

Participate in the LUCAS Ops enhancement meetings and UAT / Regression testing (As needed)

Posting End Date : 10 Nov 2025

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo () .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy () to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number : R-495006