Project Coordinator Admin

Project Coordinator Admin

Our rapidly growing company is seeking a motivated and detail-oriented Project Coordinator Admin to join our dynamic team in Phoenix, AZ. This role is essential to our operations, serving as a key point of communication between customers, internal departments, and field teams.

Job Duties

• Answer incoming calls and deliver prompt, friendly customer service.
• Facilitate clear communication between internal teams including mitigation, reconstruction, contents, and project coordination.
• Collect detailed customer and loss information and coordinate with the scheduler to dispatch appropriate crews.
• Accurately capture and enter customer data into our systems.
• Support project managers and coordinators with ancillary tasks such as surveys, customer reviews, and other administrative needs.
• Analyze program metrics and implement process improvements regularly.
• Manage customer satisfaction surveys and follow up to implement feedback.
• Help create a strong brand experience for both customers and employees.

Requirements

Skills & Attributes

Other Requirements

Serving others in their time of need is not easy. We are a fast-paced, progressive company with a hands-off approach management style. We need someone who can take charge, problem solve, build relationships, and complete tasks while being a stickler for the details. We also want a fun personality that enjoys getting results.

We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider, but to restore communities.

If you're looking to be part of a fast-growing company where your contributions make a real impact, we'd love to hear from you!