Operations Manager

Established in 1981, Rainbow International® offers home restoration, commercial restoration and carpet cleaning services through over 400 locations worldwide. We are on a mission to improve the lives of not only our customers, but also our employee family members. Rainbow International hires people who set high standards for themselves and want to "Live RICH" with a team that values Respect, Integrity, with Customer focus, while Having fun in the process. We want you on our team!

Position Summary / Purpose

Facilitate the timely and profitable delivery of all services while maintaining company standards for quality and customer satisfaction. Effectively manage the Operations function of the business which includes : staffing, training and development, documentation of work performed, inventory control, equipment purchases and maintenance, record keeping, and employee relations.

Assist in maintaining market leadership through rigorous recruiting and hiring, staff development, and business process improvement.

Primary Duties and Responsibilities

• Create repeat customers by exceeding their expectations for quality and delivery of disaster restoration and cleaning services
• Meet or exceed company targets for client / customer satisfaction and quality ratings
• Meet or exceed company targets for COGS and Direct Labor cost performance
• Meet or exceed company targets for cash flow
• Maintain production capacity through adequate staffing, equipment, and supplies management
• Prepare the annual Operations budget as part of the business planning process
• Maintain efficient and accurate flow of production documentation from the field to administration
• Develop strategic goals and business objectives for the Operations function
• Hire, train, develop, discipline, and discharge Operations employees
• Determine requirements and execute the evaluation process for subcontractors
• Track the financial, and overall, performance of individuals, jobs, and production departments
• Maintain appropriate inventory of production supplies and materials
• Schedule and oversee maintenance and repairs to all production equipment and vehicles
• Facilitate the smooth transition of management succession within the Operations function through assessment, training, and development of the operations staff
• Provide seamless implementation of appropriate new technology as it pertains to the delivery of services
• Assign new projects to Estimators and Project Coordinators

Negotiate with subcontractors and suppliers

At Rainbow International® Restoration we’re helping families out when disaster strikes, turning their damaged houses back into homes. Our franchisees are looking for qualified people seeking to do what it takes to restore the customers property. Does the sound of that excite you? Then seeking a career with an independently owned and operated Rainbow International® franchise might be the place for you. Because for our family, this isn’t just a job, it’s a calling.