Director, Marketing Operations

Front is the leading AI‑powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer‑first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five‑star service at scale. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades.

What will you be doing?

• Operationally scale and lead a high‑performing Marketing Operations team, setting priorities, rituals, and high standards for the team, including hiring, coaching and career progression.
• Act as a strategic advisor to our marketing leadership stakeholders (Demand Gen, Growth, Product Marketing, Lifecycle), using data‑driven insights to help shape program strategy, optimize channel mix and identify new growth opportunities.
• Own our core marketing systems and data model across HubSpot, LeanData, Qualified, Outreach, 6sense and attribution (eg. Bizible), ensuring clean schemas, data accuracy, reliable integrations, and governed processes.
• Evaluate, implement, and transform our marketing technology stack operationalizing cutting‑edge, AI, ABX and automation platforms to drive pipeline and revenue growth.
• Architect lead lifecycle, scoring, routing, and SLAs that maximize speed to value and conversion across segments and motions.
• Deliver executive‑grade reporting and insights : pipeline and funnel analytics, multi‑touch attribution, campaign ROI, forecasting, and budget efficiency as well as establish and enforce a comprehensive data governance framework, ensuring data quality, hygiene, and integrity across all systems.
• Stand up a robust experimentation framework and measurement plan for paid, lifecycle, and product‑led growth initiatives.
• Deep understanding of campaign architecture, enrollment and status as well performance reporting.
• Develop and manage a marketing enablement program, including building and maintaining clear process documentation, providing training on tools and workflows, and ensuring campaign execution is standardized and efficient.
• Partner with Sales and other RevOps team members to align definitions, dashboards, and capacity plans from MQL to closed‑won.
• Raise the bar on data quality : instrumentation, QA, identity resolution, and privacy‐safe primary and secondary enrichment platforms.
• Translate insights into action; recommend resource allocation, channel mix, and campaign optimization backed by clear evidence.
• Collaborate closely with and report into the Sr. Director of Revenue Operations to drive GTM alignment and operating cadence.

What skills and experience do you need?

Nice to have

What we offer

Front operates on a hybrid model – we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the &

#J-18808-Ljbffr