Customer Service Representative (Vernon)

Customer Service Representative

Location : Vernon, CA | Schedule : MondayFriday, 9 : 00 AM 5 : 00 PM

Salary : Up to $60,000$65,000 DOE

We are seeking a motivated Customer Service Representative to join a growing direct-to-consumer (DTC) brand. This is a fantastic opportunity for someone looking to build their career in customer service, with room for growth within the company. Experience in fashion is not required we welcome candidates from diverse backgrounds.

Responsibilities :

• Provide exceptional customer support across multiple channels, ensuring timely and accurate responses.
• Manage orders, returns, and inquiries through Shopify and internal systems.
• Utilize PC and Excel to track orders, update records, and maintain customer data.
• Collaborate with internal teams (Operations, Marketing, and Fulfillment) to resolve issues and improve the customer experience.
• Identify trends and escalate recurring issues to improve processes and customer satisfaction.
• Assist with product launches, promotions, and seasonal campaigns by supporting customer inquiries and order management.
• Generate reports to track customer interactions, order fulfillment, and returns.
• Maintain knowledge of products and services to provide accurate information and guidance to customers.
• Support internal projects and initiatives that improve operational efficiency and enhance the customer experience.

Qualifications :

What We Offer :