Talent.com
Customer Success Manager
Customer Success ManagerUdext • Washington, DC, US
Customer Success Manager

Customer Success Manager

Udext • Washington, DC, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Success Manager

We're Udext, a fast-growing SaaS platform trusted by hundreds of customers, including global brands like Burger King, Hyundai, Mercedes-Benz, Dunkin', and Sherwin-Williams. Our mission is to redefine how organizations connect and communicate with their non-desk teams.

As our first Customer Success Manager, you'll shape the foundation of how we support, engage, and delight our customers. You'll work directly with our founders, influence product direction, and build the playbook for how we scale customer success as we grow.

What You'll Do

Be the Customer's Advocate

  • Serve as the main point of contact for our customers, ensuring every interaction feels personal, proactive, and human.
  • Collect feedback, identify trends, and work closely with product and engineering to improve the customer experience.

Lead Onboarding & Adoption

  • Guide new customers through a smooth onboarding journey.
  • Develop strategies and training materials that help users quickly get to value.

    • Build Knowledge & Enablement

  • Create self-serve resources (knowledge base articles, FAQs, how-to guides) that make our product simple and intuitive to use.

    • Deliver Exceptional Support

  • Respond to customer inquiries through Intercom and email with speed, clarity, and empathy.
  • Troubleshoot issues, follow up with precision, and ensure no question goes unanswered.

    • Drive Engagement & Growth

  • Encourage customer referrals, gather G2 and Capterra reviews, and build advocacy within our user base.
  • Identify upsell opportunities and help customers transition from monthly to annual or higher plans in a way that aligns with their goals.

    • Build the Foundation for Scale

  • Develop scalable success processes, tools, and systems.
  • As we grow, help hire, train, and mentor the next generation of our Customer Success team.

    • What We're Looking For

  • Experience in Customer Success, Account Management, or Support (startup experience preferred).
  • Excellent written and verbal communication skills; you love helping people and turning problems into positive experiences.
  • Strong organizational skills and a proactive, problem-solving mindset.
  • Experience with tools like Intercom, HubSpot, and Notion is a plus.
  • A genuine desire to make customers successful and help build something from the ground up.
    • serp_jobs.job_alerts.create_a_job

    Customer Manager • Washington, DC, US

    Job_description.internal_linking.related_jobs
    Customer Success Manager - Enterprise

    Customer Success Manager - Enterprise

    GoGuardian • Washington, DC, US
    serp_jobs.job_card.full_time
    Customer Success Manager - Enterprise.At GoGuardian, we're helping build a future where all learners are ready and inspired to solve the world's greatest challenges. Our award-winning system of lear...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Success Manager (US)

    Customer Success Manager (US)

    Tatum • Washington, DC, US
    serp_jobs.job_card.full_time
    At Tatum, we believe building in Web3 should be simple, powerful, and fast and we're on a mission to make that a reality. We're looking for a Customer Success Manager who loves helping people, enjo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Customer Success Manager

    Customer Success Manager

    Influ2 • Washington, DC, US
    serp_jobs.job_card.full_time
    Influ2 brings your ABM to the contact-level.With Influ2, you can act on contact-level intent, reach specific buyers with ads, and make the revenue impact clear. Snowflake, Datadog, and Capgemini, lo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    Cohere Health • Washington, DC, US
    serp_jobs.job_card.full_time
    We are seeking a Client Success Manager to join our Client Management Team.In this role, you will be responsible for taking ownership for steady state account relationships and acting as the primar...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Head of Customer Success

    Head of Customer Success

    Get Well • Bethesda, MD, US
    serp_jobs.job_card.full_time
    Title : Head of Customer Success.Reporting to : Chief Revenue Officer.Location / Travel : This position can be based remotely in the US. Company Revenue : ~$80M (targeting $250M growth trajectory).Cus...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Senior Customer Success Manager

    Senior Customer Success Manager

    OPEXUS • Washington, DC, United States
    serp_jobs.job_card.full_time
    A Senior Customer Success Manager (CSM) delivers successful customer outcomes, supports organic growth opportunities across multiple Government customer accounts, and helps customers adopt Casepoin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    ChurnZero • Washington, DC, United States
    serp_jobs.job_card.full_time
    We’re looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZero’s largest and prestigious customers. In this role, you’ll serve as a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    TradeJobsWorkForce • 22201 Arlington, VA, US
    serp_jobs.job_card.full_time
    Client Success Manager Job Duties : Train CS team in the coaching / management process for clients in regards to ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Head of Customer Success

    Head of Customer Success

    GetWellNetwork, Inc. • Bethesda, Maryland, United States
    serp_jobs.job_card.full_time
    This position can be based remotely in the US.M (targeting $250M growth trajectory).Opportunity We are seeking a results-driven and customer-obsessed Vice President of Customer Success to lead and ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Customer Success Manager, U.S Defense and Intelligence

    Customer Success Manager, U.S Defense and Intelligence

    Planet Labs PBC • Arlington, Virginia, United States
    serp_jobs.job_card.full_time
    We believe in using space to help life on Earth.Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Manager, Customer Engagement

    Manager, Customer Engagement

    MNTN • Washington, DC, US
    serp_jobs.job_card.full_time
    At MNTN, we put our people first, full stop.This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassion...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    Nitra, Inc. • Washington, DC, United States
    serp_jobs.job_card.full_time
    Nitra's mission is to build a moreefficient healthcare systemand thetechnologythat makes itpossible.Our goal is to provide an ecosystem of fintech and software solutions that help doctors better ma...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Revenue Cycle Success Manager - (Minneapolis, NYC, and Washington DC)

    Revenue Cycle Success Manager - (Minneapolis, NYC, and Washington DC)

    Jobgether • DC, United States
    serp_jobs.job_card.full_time
    Revenue Cycle Success Manager - (Minneapolis, NYC, and Washington DC).Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Enterprise Customer Success Manager (Spanish Speaking)

    Enterprise Customer Success Manager (Spanish Speaking)

    Maze • Washington, DC, US
    serp_jobs.job_card.full_time
    Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Senior Customer Success Manager, Service Provider

    Senior Customer Success Manager, Service Provider

    Relativity • Washington, DC, United States
    serp_jobs.job_card.full_time
    The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products. The team guides overall valu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    PerformYard • Arlington, VA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Director, Customer Success

    Director, Customer Success

    USA Jobs • Washington, DC, US
    serp_jobs.job_card.full_time
    Director, Ai Innovation Studios.The Director, AI Innovation Studios leads a small, high-impact team of consultants, analysts, and facilitators that drives discovery and early incubation of AI oppor...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Senior Customer Success Manager

    Senior Customer Success Manager

    Medium • Washington, DC, United States
    serp_jobs.job_card.full_time
    Nitra's mission is to build a moreefficient healthcare systemand thetechnologythat makes itpossible.Our goal is to provide an ecosystem of fintech and software solutions that help doctors better ma...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted