Women's Imaging Scheduler

With over 60 years of service to the community as the premier imaging center in Tallahassee, we continue to grow and thrive. We are seeking a customer service-focused Scheduler to join our Women's Imaging Center team. This is a full time, benefits-eligible position with set hours of Monday- Friday, 8am-5pm.

This position includes :

Excellent health coverage (CHP) with low monthly employee premiums

10.3% 401K / Pension contribution with no match requirements

23 days of paid time off accrued during first year of employment

GENERAL SUMMARY OF DUTIES :

Responsible for scheduling patient appointments by telephone in a courteous and timely manner. Provides outstanding customer service in a fast-paced office call center environment with a commitment to excellence.

ESSENTIAL FUNCTIONS :

• Answers incoming telephone calls from patients and physician offices in a pleasant and professional manner, and schedules, coordinates and reschedules patient appointments.
• Relays necessary messages to staff, screens calls as appropriate and provides accurate and helpful information regarding patient appointments and testing.
• Ability to work quickly, cheerfully and maintain voice quality during prolonged talking.
• Proficient language skills - must be able to be understood and to pronounce names.
• Must be able to maintain phone conversation while verifying and updating necessary information and records in the Radiology Information System.
• Maintains and updates current information on technologist schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Maintains a trusting environment by always protecting patient and practice confidentiality.
• May also make outbound calls to schedule or confirm appointments or to request additional information from patients or providers with the same high level of customer service as inbound calls.
• Other duties as assigned by supervisor.

Requirements

EDUCATION : High school graduation or GED.

EXPERIENCE :

One year work experience, preferably in a medical office setting. Knowledge of medical terminology desirable. Word processing and computer experience.

KNOWLEDGE :

SKILLS :

ABILITIES :

Radiology Associates is a drug-free and tobacco-free workplace, and an Equal Opportunity Employer.

Salary Description

$16-$17