Clubhouse Director Onsite

START YOUR CAREER AS A CLUBHOUSE DIRECTOR (ONSITE)

WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES

Amenity & Gate Access

Monitor inventory and order supplies as needed – amenity cards, printer ink, gate remotes

Maintenance of amenity card system – clean / maintain printer, schedule service

Program and print amenity cards for new residents

Communicate any gate or callbox issues to access vendor

Program new remotes and gate access codes or correspond with access vendor for updates to callbox database, access remotes, removal of previous owner accounts, etc.

Audit amenity and gate databases monthly to deactivate access for previous owners / tenants

Adjust access hours for various amenities as requested by events director, community manager, or board, typically for community events

Troubleshoot and resolve issues with amenity cards and card readers

Clubhouse Duties

Assist residents and vendors in person or over the phone

Address concerns and complaints from residents or direct them to the appropriate contacts (Spectrum, law enforcement, utilities, county, etc)

Maintain and stock inventory of clubhouse supplies (food, drinks, office and cleaning supplies, etc.)

Open & secure clubhouse each day, activate / deactivate alarm system upon entry / exit

Monitor for clubhouse equipment or building issues and contact the correct vendor for repairs

Handle mail received daily at the clubhouse, including invoices, return mail, and payments

Inspect property routinely for amenity inspections and as needed for reported issues

Inspect the fitness center twice a week to ensure supplies are stocked, equipment is working, and facility is clean

Reservations & Rentals

Provide tours of the clubhouse to residents interested in reserving the facility

Coordinate all clubhouse / conference room rentals to avoid conflict with existing reservations, community events, etc.

Properly log payments, rental agreements, and correspondence regarding rentals

Ensure collection and timely processing of rental payments

Update the online reservation calendar

Programming / deprogramming of amenity cards for after-hours access

Preparation of clubhouse prior to event (counters and fridge clean and emptied, back & side doors secured)

Post-rental clubhouse inspections + processing of deposit refunds

Coordinate with and schedule vendors required for rental (HCSO, Cleaning company)

Balance adherence to rental policies / procedure with accommodating special requests from residents

Administrative Duties

Answer phones & emails and respond to all voicemails in accordance with same-day response policy

Become familiar with Association and Spectrum policies and procedures and develop a base knowledge of various departments in order to assist residents quickly and without escalation

Accept and record payments for annual assessments, replacement amenity cards, rental fees & deposits and allocate them appropriately

Provide a weekly update to the Community Manager regarding clubhouse traffic, updates on projects, and any issues that arose during the week

Submit invoices, process check requests for vendors payments, input receipts for credit card purchases

Create displays for the community LED board and maintain them to keep information current and relevant to the community

Attend the monthly Board meetings and provide support to the Community Manager ahead of and during the meeting – order catering, greet residents & ensure proper sign-in, schedule hearings, prepare documents for Board review, assist with taking minutes

Reserve the elementary school cafeteria in advance of the annual meeting and communicate with school staff to ensure all requested equipment will be functioning and available

Coordinate with the webmaster for updates and corrections to the Association website (events calendar, e-blasts, governing documents)

Locate vendors, obtain bids, and schedule minor projects as requested by Community Manager

Field communication from the Board of Directors regarding routine business or special projects

Review reports from other departments (legal, site management, etc) for accuracy and outstanding tasks

Build relationships and coordinate regularly with routine vendors – landscaping, maintenance contractor, pool company, access vendor, holiday light service, flag company – for day-to-day & seasonal tasks

Pull and review reports routinely and as requested – resale reports, violation reports, legal status reports, etc.

Maintain log of ongoing projects, requests, concerns & issues, and follow up with the appropriate parties as needed for completion

Create and revise SOPs as new processes are introduced / changes are made to existing procedure

Log correspondence with homeowners in company systems

Community Events

Coordinate with the event director on scheduling, supply ordering, and announcing community events to residents

Schedule the community garage sale 2x yearly, corresponding with nearby organizations to avoid conflicts with other events, retaining officers for traffic control, inventory & purchase of signage as needed, marketing / advertising in local paper

Coordinate timely payments to vendors participating in events

Build knowledge of annual events & related procedures to assist residents, vendors and other participants and answer any questions they may have

Schedule the Yard of the Season drive three times a year, corresponding with the site manager, printing company, and porter service.

Newsletter

Work with HCSO, Events Director, residents, and surrounding organizations to obtain and publish articles for the quarterly newsletter

Write and proof articles in response to Board requests, announcements of community news, and as needed to meet changing needs of the community

Review design & layout and proofread newsletter before approving with publisher

WHO IS SPECTRUM ASSOCIATION MANAGEMENT?

We are a dynamic and exciting team of great people with a mission to continuously provide excellent service to the communities we work with. In business since 2001, we manage hundreds of homeowner's associations in Texas and Arizona. Our highly engaged culture drives who we are. We have been honored with the Best Places to Work award for 18 years running, showing we truly value our employees first! Our team enjoys an empowering work schedule, full benefits offering, generous PTO, a voice to make change, and opportunities to create good in your community.

Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.

What does it look like to be an employee at Spectrum Association Management?

• 93% of employees believe in the company leadership and future success of the organization.
• 96% of employees are proud to work here and love their coworkers!
• 99% of employees have felt well supported by management through COVID-19.

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

Recognized as Best Places to work. k since 2007!

Fastest Growing Company - Fast Track 50 in 2020.

San Antonio-based homeowners’ association management company. (With offices throughout Texas and Arizona)

Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.

Work / Life balance.

Onsite Position

5 weeks of PTO to allow for rest, travel, family, and hobbies.

40 paid hours per year for community service activities.

11 Annual Paid Holidays.

The full suite of benefits includes Medical, Dental, Vision, STD / LTD, Life / AD&D and a 401k program.

Monday - Friday 8 : 00 am - 5 : 00 pm & special events

Hourly pay $20.00 with reviews and performance increase opportunities every 6 months.

Office location : Humble, TX 77396

For more information about Spectrum Association Management, visit our website at https : / / spectrumam.com / careers /

Spectrum Association Management is an Equal Opportunity Employer.