Operations Manager

Operations Manager

ProSidian Consulting seeks an Operations Manager for its Charlotte, NC headquarters operations. The ProSidian Operations Manager plays a vital role in the growth, development, and sustainability of the firm including support for business development, engagement delivery, and business continuity of operations (policies, payroll, billing, bookkeeping, client management, reporting, etc.). In this visible position you will use your skills to participate in all phases of the business development and management process. This individual will plan, coordinate and also oversee various business functions which are performed by the other employees of the firm. The Operations Manager will not only supervise the work of other employees but will also perform a wide range of tasks in the role as Operations Manager.

The key function of the Operations Manager at ProSidian Consulting is to be 'the right hand person' to the Managing Principal and will have responsibility for supporting the executive team (as necessary) to execute key strategies. The Operations Manager is a highly-motivated professional with great communication skills and understanding of day to day office management, bookkeeping, and client reporting guidelines.

ProSidian Operations Manager will work closely with the firm's management to ensure that the major objectives of the practice are clearly communicated, well understood and executed upon. This individual will track key initiatives and help with execution / planning both on an ongoing basis and in scheduling practice and solution area meetings / events, participating in client calls (as necessary), working closely with internal departments such as marketing, sales enablement, IT and training and ensuring that initiatives are documented and executed in a very timely manner.

The Operations Manager will provide principal support in the ProSidian office by carrying out office procedures independently and handling a variety of situations and problems without supervision. The Operations Manager will assist in the daily growth, development, and sustainability of the firm and assist with efforts of new business acquisition while expertly managing the needs of external customers. The Operations Manager will develop strong leadership and interpersonal skills in self and others.

Back Office Support :

• Perform contract administration : including printing, signing, scanning & tracking
• Manage certificate of insurance requests for project starts; determine requirements, make request, log & send to customer
• Support executive team with insurance and business license(s) renewals, banking & tax documentation requests; and miscellaneous tasks regarding ProSidian's business operations
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
• Support client serving engagement teams on billing, project management, and other engagement deliverables and project related activities based on background, skillsets, and resource needs / availability as necessary or as applicable

Business Development & Sales Operations Support :

Financial Mgmt., Bookkeeping, Budget and Reporting Functions :

Interoffice / Inter-Government / Constituent / Client Relations :

Human Resources :

Qualifications

The operations manager plays an integral support role within the operations team to highlight areas of organizational improvement and implement best practice policies, procedures, and operational processes in order to meet the company's mission of providing the most responsive and best in class services and solutions at cost competitive rates.

This position is responsible for supporting, managing, and / or implementing platforms for the strategic sales, marketing and operations plan for the firm's risk management, compliance, business process, IT effectiveness, energy & sustainability, program / project management, and talent management practices in conjunction with and supporting engagement teams that complete a wide variety of engagements for private companies, fortune 1,000 enterprises, and government agencies of all sizes.

Office Administration :

Factors for success :