Principal Product Manager, Outbound Product Management (Jira)

AtlassianSan Francisco, CA, US

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Principal Product Manager, Outbound Product Management (Jira)

Join to apply for the Principal Product Manager, Outbound Product Management (Jira) role at Atlassian

Principal Product Manager, Outbound Product Management (Jira)

Join to apply for the Principal Product Manager, Outbound Product Management (Jira) role at Atlassian

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Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Overview

Working at Atlassian

Responsibilities

Reporting to the Head of Product overseeing Jira's Expansion efforts, the Principal Product Manager, Outbound Product Management (Jira) role will work closely with both our GTM and R&D teams to improve the "Fit" and "Adoption" of our products for our most strategic customers. You will collect and codify feedback from the field to bring back to product, and use that knowledge to shape both our Product roadmaps and our GTM strategy across Sales, Marketing, and Customer Success.

Fit" : Work with PMs to distill the broad set of feedback we hear from customers into a product strategy that delivers on the right feedback, using the right solutions, with the right priority
Adoption" : Communicate that product strategy back to customers and the market in the most effective way for the right audience

You will engage as a Subject Matter Expert (SME) with strategic customers during high-stakes pre-sales conversations, serving as product partner in escalations, and driving strategic post-sales conversations to ensure that our customers can adopt our products at scale. You are also responsible for prioritizing customer needs with product and solution teams, and building scaled customer learning loops to capture feedback.

You will also drive the Product perspective and influence on Marketing strategy, serving as a conduit between Product and Marketing teams to ensure that we are positioning and messaging the value of Jira as effectively as possible.

Responsibilities

Primary Responsibilities :

Be a strategic partner for our largest customers

Engage with CIO / Sr Director buyer personas throughout the sales cycle to instill customer confidence in our products

Partner with Sales and Customer Success teams for adoption remediation and growth conversations with strategic customers where product intervention would be beneficial

Work cross-functionally with Product, Marketing, and Engineering to ensure that we deliver solutions for these customers, regardless of where the solution exists in our org or product

Influence the market

Lead partnership between Product and Marketing to shape our product narrative and shape Product Marketing roadmaps

Work with analysts and market leaders to shape the perception of our product

Participate in market events to drive awareness of our product as a market leader

Influence Atlassian

Define, prioritize, and deliver significant portions of our customer roadmap, optimizing for largest customers

Represent Voice of the Customer back to product teams

Develop scaled customer feedback loops across Jira product teams

Qualifications

Who you are :

Part Marketer : Tell stories about our product vision and value in a way that resonates with the market

Part Sales : Tailor those stories to the needs of a specific customer and handle questions / objections to close deals

Part Product Manager : Design solutions for the biggest issues seen in the field, and collaborate with product teams to solve

Part Customer Success : Help tailor those solutions to the needs of individual customers to drive adoption and deliver on the promises we made during the Sales process

And Above All, a Communicator :

Understand how a customer problem translates to a product vision (and vice versa)

Execute that two-way communication at different levels of seniority, both internally (from an AE to a Product VP) and externally (from an Engineer to a CIO)

General Qualifications :

5+ years experience in B2B SaaS space

5+ years experience in product management

Background in customer-facing situations, able to land deals, de-escalate and help improve processes where needed

Experience building systems to capture and prioritize customer feedback at scale

Track record of influencing product strategy without direct authority

Use a blend of writing and speaking to influence C-level customers and partners

Have experience in Jira's primary markets - Collaboration & Work Management. Familiar with competitive landscape and trends in the industry

Can align many teams to achieve OKRs

Executive Presence and customer-facing confidence

Empathy-driven Product leader who can coach PMs on how to engage with customers effectively

Comfortable traveling domestically & internationally for meetings based on business need

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are :

Zone A : $190,400 - $253,800

Zone B : $171,300 - $228,400

Zone C : $158,000 - $210,700

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com / payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com / perksandbenefits About Atlassian

At Atlassian, we're motivated by a common goal : to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com / crh

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Product Management and Marketing

Industries

Software Development

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Principal Product Manager • San Francisco, CA, US