Production Support Lead

Job Title / Role Production Support Lead

Minimum Mandatory Skills SQL, UNIX, Windows,Autosys, ITIL

Desired Skills Splunk, Dynatrace, Banking Support

Job Description :

Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.

Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change / Problem Management Process.

Good experience in DB Queries - Be able to write queries including fair complexity.

Good experience support environment - Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.,

Having Exposure in support banking application.

Having exposure in monitoring tools like Splunk, Dynatrace.

Having additional knowledge on Grafana

Excellent customer communication.

Good Analytical skills and team member skills.