Campus Visit Coordinator & Office Manager

Job Description

Job Description

Aquinas College is accepting applications for Campus Visit Coordinator & Enrollment Assistant.

Reporting to the Director of Admissions, the Campus Visit Coordinator is responsible for delivering outstanding visit experiences tailored to the needs of prospective students, their families, and other influencers. This position will also oversee the Student Ambassador program aimed at connecting current students with prospective ones to accurately convey the experience of being an Aquinas College student. As Office Manager, this position will be responsible for the general needs of the office, as well as assisting the Vice President for Enrollment Management with their calendar, phone and other duties.

ESSENTIAL JOB FUNCTIONS :

Coordinate meaningful personal visit experiences for potential students based on interests, needs, and enrollment funnel stage

Working with a variety of campus departments, identify high-quality institutional representatives and preparing them to engage in meaningful conversations with campus visitors

Establish and manage a variety of visit options for each stage of the college search process

Develop and maintain a scheduled communication plan for each visit opportunity, including confirmation, reminder, and follow-up messages

Ensure communication with admissions and campus staff regarding campus visits is delivered in a clear and timely manner

Assists in coordinating the Spectrum of Scholarships competition day of events with Director of Admissions.

Oversee a Student Ambassador program that authentically represents Aquinas to campus visitors and others considering enrollment

Select and develop engaging and skilled students to serve on a diverse and representative team of Student Ambassadors

Identify and implement opportunities for Student Ambassadors to utilize their individual strengths in support of the department’s recruitment and enrollment goals

Accurately log visit schedules and attendance using Technolutions Slate CRM

Evaluate effectiveness of visit experiences using both qualitative and quantitative data

Utilizing data, identify opportunities for improvements and / or adjustments to ensure a best-in-class visit experience

Assists the Vice President for Enrollment Management and Director of Admissions as needed, including calendar management.

Answers multiple inbound phone lines, assesses the needs of the caller and transfers the call to the appropriate individual / department on campus in a pleasant and professional manner.

Checks voicemail daily and returns messages or directs the message to the appropriate individual / department in a timely manner. Updates voice messages on the phone(s) as necessary.

Covers the front desk of the Admissions Welcome Area as needed.

Places supply orders.

Assists with data entry, event registration, duplicate resolution and additional tasks in CRM (Technolutions Slate) as needed.

Provides back-up assistance in appropriately routing or responding to emails sent to the general admissions email address.

Other projects as assigned based on department needs

QUALIFICATIONS :

Bachelor’s degree required, with degree in communications, marketing, or related fields preferred

Outstanding communication and organization skills. Attention to detail is crucial.

Ability to manage multiple tasks and projects in a fast-paced and high-pressure, high stakes environment

Able to take a lead role in the creative development of new programs

An openness to undertaking new roles based on needs of the department and personal skill set

Strong commitment to collaboration

Willingness to step beyond prescribed duties as needed to support the efforts of a team in pursuit of its goals

Ability to work nights and weekends as needed

Experience as a campus tour guide or ambassador a plus

• Must demonstrate commitment to the Aquinas College mission.
• Must be able to perform all job functions with or without reasonable accommodation.

Aquinas College offers an excellent benefits package that includes affordable medical, dental, and vision plans, generous paid vacation each year, 16 paid holidays, paid sick time and short-term disability, and college-paid life and AD&D insurance. Additionally, Aquinas employees and their dependents are eligible for free tuition at Aquinas after one year of full-time employment.

Aquinas College provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, marital status, veteran or active duty military status, familial status, height, weight, genetic information or any other status protected by applicable law.