Talent.com
Technical Support Analyst
Technical Support AnalystLIMRA AND LOMA • Windsor, CT, United States
serp_jobs.error_messages.no_longer_accepting
Technical Support Analyst

Technical Support Analyst

LIMRA AND LOMA • Windsor, CT, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Position : JOB TITLE

About Us : Recognized as the trusted source for industry knowledge, LIMRA AND LOMA provides research, training, development, and networking solutions to financial services companies. In a rapidly changing marketplace, companies rely on us for our industry insight, practical solutions, and unwavering commitment to their success.

Why Join Us : Leading life insurance and financial services organizations around the world rely on our membership to make bottom-line decisions with greater confidence. They turn to us for :

  • Research : Catalysts for new ideas, industry benchmarking, and strategic planning.
  • Learning & Development : Programs to assess, train, and increase productivity, and develop future corporate leaders.
  • Networking : Connections with industry leaders and peers through study groups, committees, and conferences.

Technical Support Analyst

Description

The Technical Support Analyst position supports LIMRA and LOMA's entire user community across all locations with current and future technology. Successful candidates will possess effective analysis, problem resolution, and configuration skills, as well as strong interpersonal and communication skills. Candidates must be able to work semi-independently as well as work effectively on teams and demonstrate an energetic customer orientation and customer focus.

LIMRA and LOMA processes sensitive information on behalf of its members leading to a key responsibility of this position : Maintaining the protection of our computing environment. The ongoing adherence to policies and procedure represents an essential duty for the incumbent.

Responsibilities of the position include

'The What'

  • Contribute to effectively managing the protection of LIMRA and LOMA's computing environment by adhering to documented standards and procedures.
  • Work with the Infrastructure team and others to align with and understand LIMRA and LOMA's overall technology vision and environment.
  • Support LL LIMRA and LOMA's entire user community (all levels of staff) across all LIMRA and LOMA office locations, as well as remote / home locations. Ensure user needs are met in a timeframe dictated by the customer.
  • Create a high level of user satisfaction by demonstrating accurate and timely follow-up, strong technical expertise, and effective customer communication.
  • Provide simple to moderately complex technical user support and one-on-one training to technology users.
  • Install, set-up, configure, maintain, and troubleshoot desktop PCs, laptops, mobile devices, printers, related software, and peripherals, as directed by others.
  • Perform routine bench and field repairs at defined frequencies or as needed.
  • Document, maintain, upgrade, or replace hardware and software and order / receive replacements parts, as directed by others.
  • Adhere to naming standards and labeling of all assets.
  • Contribute to team efforts to evaluate and recommend PC solutions within and according to LIMRA and LOMA environment guidelines.
  • Monitor and keep pace with new systems technology and participate in developing plans for future system requirements.
  • Collaborate with other IT personnel / teams for escalation, knowledge transfer, and joint tasks; and to establish / complete standards, procedures, and projects.
  • Contribute to continuous improvement efforts by seeking solutions to improve LIMRA and LOMA's associates' experience, to reduce the costs of ongoing support, and to strike a balance between a high level of security and giving our staff the flexibility to work effectively
  • ' The How'

  • Adhere to and support LIMRA and LOMA policies and procedures.
  • Demonstrate superior customer orientation and customer focus.
  • Work effectively on a semi-independent basis (given direction by others) or as a team player - whichever role is required for various situations.
  • Complete individual work as assigned, on time.

  • When required, work with associates on a team to implement solutions.
  • Seek out coaching and learning opportunities and pursue professional self-development.
  • Contribute to LIMRA and LOMA's enterprise continuous improvement effort
  • Pursue operational excellence - look to learn from mistakes and successes. Share "lessons learned" with others. Motivate yourself to achieve high standards and continuously improve.
  • Qualifications

  • Associate or bachelor's degree preferably in a related technical field preferred or equivalent work experience.
  • A+ and / or Windows MCP certification is a plus
  • 1-3 years' experience supporting geographically dispersed user communities on the Microsoft product stack, including : Windows 11, Office 365 Applications, and SharePoint online.
  • 1-3 years' experience with virtual meeting technology such as Webex, Teams or Zoom.
  • 1-3 years' experience with / proven understanding of application transport and network infrastructure (SSL / TLS, DNS, DHCP, FTP, HTTP, HTTPS, Microsoft Active Directory and Microsoft Entra) and their relationship to end-user applications.
  • 1-3 years' experience testing and installing Windows based software and peripherals.
  • 1-3 years' experience supporting end users with Windows based technologies.
  • Experience supporting

  • Superior customer service skills.
  • Strong problem solving and analysis skills.
  • Demonstrated ability to complete tasks within established timelines.
  • Solid written and verbal communication skills.
  • User technology training experience a plus.
  • Experience working in a highly controlled and secure environment with SOC attestation a plus.
  • Join Us : If you are someone who values collaboration, continuous learning, and making meaningful contributions, we encourage you to apply and explore this opportunity at LIMRA AND LOMA.

    LIMRA and LOMA are committed to fostering an inclusive workplace where individuals feel valued and empowered to contribute. We welcome people with unique perspectives and backgrounds, recognizing that a wide range of experiences strengthens our ability to help members navigate with confidence.

    We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.

    This Employer Participates in E-Verify. See the E-Verify notices.

    Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

    serp_jobs.job_alerts.create_a_job

    Technical Support Analyst • Windsor, CT, United States

    Job_description.internal_linking.related_jobs
    Software Support Analyst

    Software Support Analyst

    Corpay, Inc. • Meriden, CT, United States
    serp_jobs.job_card.full_time +1
    Share pages with your social network • • • (twitter) guest_id, k, _twitter_sess, original_referer • (facebook) datr, lu • (g+1) PREF, SID, HSID, SSID • • •TribePad • • - this allows you to login to our soc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Exposure Management NACP Lead Analyst

    Exposure Management NACP Lead Analyst

    Beazley Group • West Hartford, CT, United States
    serp_jobs.job_card.full_time
    Exposure Management, General Management.Exposure Management Property Risks Lead.Property Underwriting and Claims Operations (UCO), IT. North America Commercial Property (NACP).Analysts for Catastrop...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Business Systems Analyst

    Business Systems Analyst

    Ensign-Bickford Industries • Simsbury, CT, United States
    serp_jobs.job_card.full_time
    Ensign-Bickford Industries, Inc.EBI) and you'll be part of a team that leads science, innovation, and technology on different industry fronts. Working here will provide you with an exciting and moti...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Work from Home - Online Product Support (Entry Level)

    Work from Home - Online Product Support (Entry Level)

    GLOCPA • Amherst Town, Massachusetts
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Software Solutions Analyst (MS Power Apps)

    Senior Software Solutions Analyst (MS Power Apps)

    PeoplesBank • Holyoke, MA, United States
    serp_jobs.job_card.full_time
    Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitab...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Technical Support Analyst

    Technical Support Analyst

    Tundra Technical Solutions • Bloomfield, Connecticut, United States
    serp_jobs.job_card.full_time
    Contributes to the IT Support job family in a support capacity.Provides guidance, assistance, coordination, and follow-up on questions, problems, or malfunctions related to systems applications, ha...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Analyst - Prog Support

    Analyst - Prog Support

    MAXIMUS • Hartford, CT, United States
    serp_jobs.job_card.full_time
    Maximus is searching for an Analyst - Prog Support.Position is contingent upon contract award •.Must have the ability to pass a federal background check. Equipment will be provided but must meet the ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Product Support Specialist

    Product Support Specialist

    Joulé • Rocky Hill, CT, US
    serp_jobs.job_card.permanent
    Job Title : Product Support Specialist – Adhesives Location : Rocky Hill (Hybrid; at least one day onsite per week) Hours / Schedule : Monday–Friday, 8 am to 5 pm Pay Range : $25.Type : Contract, Potentia...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Project Manager or Business Analyst (Bloomberg Port Migration) REMOTE

    Project Manager or Business Analyst (Bloomberg Port Migration) REMOTE

    Blake Smith Staffing, LLC • Windsor Locks, CT, US
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time
    serp_jobs.filters_job_card.quick_apply
    Project Manager / Business Analyst (Contractor) – Job Description.Project Manager / Business Analyst (Contractor).Head of Investment Technology and Data Management. We are seeking a dynamic and experien...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Analyst, Tech Controls

    Analyst, Tech Controls

    Coinbase • Hartford, CT, United States
    serp_jobs.job_card.full_time
    Ready to be pushed beyond what you think you’re capable of?.At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Performance Data Analyst

    Performance Data Analyst

    Globalchannelmanagement • West Hartford, Connecticut, United States
    serp_jobs.job_card.full_time
    Performance Data Analyst needs 8+ years experience.Performance Data Analyst requires : .Performance Data Analyst duties : . Maintains and monitors data pipelines to ensure timely and accurate delivery o...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Local Truck Driver

    Local Truck Driver

    First Fleet • South Hadley, MA, US
    serp_jobs.job_card.full_time
    Hiring Company Drivers - Local Home Daily!.Drop & Hook and Roll Off Routes Available.Quarterly Safety & Fuel Bonus program. Blue Cross Blue Shield Plan starting at $10.Medical, Dental, Visio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Tooling Specialist I (UH) - 2nd shift

    Tooling Specialist I (UH) - 2nd shift

    U.S. Tsubaki Power Transmission, LLC Careers • Holyoke, Massachusetts, US
    serp_jobs.job_card.full_time
    The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service.Tsubaki is a leading manufacturer and supplier of power transmission and motion control products.As a ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior Systems Analyst (Hybrid Opportunity)

    Senior Systems Analyst (Hybrid Opportunity)

    UMass Amherst • Amherst, MA, United States
    serp_jobs.job_card.full_time
    The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Electric Utility Data Analyst

    Electric Utility Data Analyst

    Leidos Inc • Springfield, MA, United States
    serp_jobs.job_card.full_time
    Leidos Engineering is seeking a.Strategic Program Consulting team within our Power Delivery Solutions division.In this role, you will work alongside engineering and project management teams to prov...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Site Support Analyst

    Site Support Analyst

    Chubb • Simsbury, Connecticut, United States
    serp_jobs.job_card.full_time
    Chubb’s Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions.W...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)

    Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)

    Data Annotation • Holyoke, Massachusetts
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Support Quality Lead

    Customer Support Quality Lead

    VirtualVocations • Springfield, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Quality Lead to enhance customer support interactions.Key Responsibilities Establish and improve a QA program for evaluating agent performance across s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted