911 Director

Director Brown County 911 Communications Center

Brown County is seeking a dependable and experienced leader to serve as the Director of the Brown County 911 Communications Center. This position oversees all daily operations of the 911 Center and ensures that emergency calls are handled accurately, safely, and efficiently.

The Director administers, plans, and manages the daily operations of the 911 Communications Center; leads and evaluates staff; oversees budgeting and long-term planning; coordinates with partner agencies; ensures system compliance; and serves as the primary public and media contact for the county's emergency communications. Due to the nature of emergency services, the Director must be prepared to work flexible hours, including evenings, weekends, and holidays. Emergency Medical Dispatch (EMD) certification is required (may be obtained upon hire).

Key Responsibilities :

• Provide leadership and oversight of all 911 Communications Center operations.
• Develop, revise, and enforce center policies, procedures, and operational plans.
• Hire, train, supervise, and evaluate staff; maintain staffing levels for all shifts.
• Prepare, administer, and present department budgets; manage capital and long-range planning.
• Write and manage grants related to emergency communications.
• Oversee county radio communications infrastructure and related technologies.
• Ensure compliance with all Federal, State, FCC, and local regulations.
• Coordinate with outside agencies, other 911 centers, and technology vendors.
• Serve as the primary liaison to the public, media, and Board of Commissioners.
• Represent the county at meetings and on committees.
• Maintain secure and accurate records and ensure facility security.
• Assist in labor contract administration and negotiations.
• Provide public education and preparedness information.
• Perform all other duties as assigned.

Work Environment :

Work is primarily performed in an office within a fast-paced public safety setting. Duties may involve sitting, standing, bending, walking, and lifting up to 30 pounds.

Minimum Qualifications :

Option 1 :

OR

Required Licenses & Certifications :

Knowledge & Skills :