Customer Support Quality LeadVirtualVocations • Santa Rosa, California, United States
Customer Support Quality Lead
VirtualVocations • Santa Rosa, California, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.
Key Responsibilities
Establish and improve a QA program for evaluating agent performance across support channels
Analyze quality data to identify trends and opportunities for improvement
Collaborate with cross-functional teams to integrate quality feedback into product and process updates
Required Qualifications
3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment
Experience analyzing performance metrics and translating insights into actionable plans
Knowledge of quality assurance methodologies in customer support
Familiarity with support platforms like Salesforce Service Cloud or Zendesk
Experience with e-learning platforms or QA software tools is a plus
serp_jobs.job_alerts.create_a_job
Quality Lead • Santa Rosa, California, United States
Job_description.internal_linking.related_jobs
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
Our client is seeking an experienced.This role requires deep expertise in Jira Software, Jira Service Management, and Confluence, as well as the ability to design scalable solutions, implement best...serp_jobs.internal_linking.show_more
Greylock has a history of creating category-defining companies in the enterprise.We're privileged to invest in a series A startup focused on a vital developer tool for the evolving AI product lands...serp_jobs.internal_linking.show_more
Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...serp_jobs.internal_linking.show_more
This position is located at 1848 Redwood Hwy.Corte Madera, California, 94925 United States.A Key Holder contributes to creating a customer-centric environment by supporting the store leadership tea...serp_jobs.internal_linking.show_more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...serp_jobs.internal_linking.show_more
Windsor, CO (preferred), Fort Worth, TX, or Houston, TX .The Software Developer is a key member of the development team responsible for designing, developing, and maintaining software applications ...serp_jobs.internal_linking.show_more
Our client is a biotechnology company combining the precision of gene regulation with the versatility of gene therapies to create breakthrough treatments for individuals living with severe genetic ...serp_jobs.internal_linking.show_more
The Director of Rehabilitation (DOR) is responsible for managing and supervising the rehabilitation department to meet resident needs, the company's fiscal requirements, and federal and state regul...serp_jobs.internal_linking.show_more
Location : Santa Rosa, California.Provides specialized healthcare services in a clinical setting.Works collaboratively with healthcare team members.
Maintains professional standards and patient care ...serp_jobs.internal_linking.show_more
Turbalance AI is an innovative, emerging startup that transforms AI laws.We are a team of passionate problem-solvers who believe in what we’re building.
We constantly push boundaries and embrace our...serp_jobs.internal_linking.show_more)
Do you love developing and nurturing great relationships?.As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staff...serp_jobs.internal_linking.show_more
Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used, cleaning of meter boxes, and removal of vegetation impeding access to meters...serp_jobs.internal_linking.show_more
Location : Santa Rosa, California.Provides specialized healthcare services in a clinical setting.Works collaboratively with healthcare team members.
Maintains professional standards and patient care ...serp_jobs.internal_linking.show_more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
My name is Sanoop, and I am a Recruiter with The Fountain Group.We are a national staffing firm and are currently seeking an.
Operations Support / Technical Support Analyst.If you are interested in ...serp_jobs.internal_linking.show_more
Headquartered in New York City, Take-Two Interactive Software, Inc.We develop and publish products principally through Rockstar Games, 2K, and Zynga.
Our strategy is to create hit entertainment expe...serp_jobs.internal_linking.show_more
Side Hustle Project Lead
Finance Buzz • Hidden Valley Lake, California, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
JIRA Architect
TECHOHANA • Santa Rosa, CA, US
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Lead Product Manager (AI Dev Tooling)
Greylock Partners • Santa Rosa, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customer Service Representative
Circle K • San Rafael, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Anthropologie Key Holder
Urban Outfitters • Corte Madera, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Benefits Customer Service Coordinator (50k-90k per year)
Professional Careers • Novato, California
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Team Lead
Tempur Sealy • Corte Madera, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Entry Level Software Developer
Landpoint • Windsor, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Quality Control Associate
Astrix • Santa Rosa, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Director of Rehabilitation SL
Reliant Rehabilitation • Novato, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel CT Tech in Windsor, CA - $10699 / month
VETTED • Windsor, CA, United States
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Solutions Architect
turbalance • Santa Rosa, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Customer Success Specialist
Net2Source (N2S) • Santa Rosa, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
County Meter Reader
Meter Reader • Calistoga, CA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel CT Tech in Windsor, CA - $11037 / month
Vetted Health • Windsor, CA, United States
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Test Products from Home – $25-$45 / hr + Freebies
OCPA • Hidden Valley Lake, California, us
serp_jobs.job_card.part_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Operations Support III
The Fountain Group • Santa Rosa, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Global Mobility Coordinator
Take-Two Interactive • Novato, CA, United States
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted