Customer Support Quality LeadVirtualVocations • Santa Rosa, California, United States
Customer Support Quality Lead
VirtualVocations • Santa Rosa, California, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.
Key Responsibilities
Establish and improve a QA program for evaluating agent performance across support channels
Analyze quality data to identify trends and opportunities for improvement
Collaborate with cross-functional teams to integrate quality feedback into product and process updates
Required Qualifications
3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment
Experience analyzing performance metrics and translating insights into actionable plans
Knowledge of quality assurance methodologies in customer support
Familiarity with support platforms like Salesforce Service Cloud or Zendesk
Experience with e-learning platforms or QA software tools is a plus
serp_jobs.job_alerts.create_a_job
Quality Lead • Santa Rosa, California, United States
Job_description.internal_linking.related_jobs
If youre looking for a special place to build or grow your career youve found it.Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where yo...serp_jobs.internal_linking.show_more
Our client is seeking an experienced.This role requires deep expertise in Jira Software, Jira Service Management, and Confluence, as well as the ability to design scalable solutions, implement best...serp_jobs.internal_linking.show_more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...serp_jobs.internal_linking.show_more
Mercor is recruiting • •Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector • • as independent contractors working on a research project • •for one of ...serp_jobs.internal_linking.show_more
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
Tender Touch - Greenbrae, CA - Jackson Therapy.Prime HealthCare Staffing, a national health care staffing company with over 20 years in the business, is looking for an experienced PT for a travel c...serp_jobs.internal_linking.show_more
Windsor, CO (preferred), Fort Worth, TX, or Houston, TX .The Software Developer is a key member of the development team responsible for designing, developing, and maintaining software applications ...serp_jobs.internal_linking.show_more
Enphase Energy is a global energy technology company and a leading provider of solar battery and electric vehicle charging products.
Founded in 2006 our innovative microinverter technology revolutio...serp_jobs.internal_linking.show_more
Help us build the future and well help you build a rewarding and purposeful career.Our global network is made up of architects designers planners engineers and environmental scientists all working ...serp_jobs.internal_linking.show_more
Location : Santa Rosa, California.Provides specialized healthcare services in a clinical setting.Works collaboratively with healthcare team members.
Maintains professional standards and patient care ...serp_jobs.internal_linking.show_more
Mechanical Calibration Technician.Tekberry is looking for a highly qualified and motivated.Mechanical Calibration Technician.
Fortune 500 electronics company.As a W2 employee you will have access t...serp_jobs.internal_linking.show_more
Turbalance AI is an innovative, emerging startup that transforms AI laws.We are a team of passionate problem-solvers who believe in what we’re building.
We constantly push boundaries and embrace our...serp_jobs.internal_linking.show_more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more)
Do you love developing and nurturing great relationships?.As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staff...serp_jobs.internal_linking.show_more
Job Opportunity : Cath Lab Tech.Location : Santa Rosa, California.Provides specialized healthcare services in a clinical setting.
Works collaboratively with healthcare team members.Maintains professio...serp_jobs.internal_linking.show_more
My name is Sanoop, and I am a Recruiter with The Fountain Group.We are a national staffing firm and are currently seeking an.
Operations Support / Technical Support Analyst.If you are interested in ...serp_jobs.internal_linking.show_more
The Customer Liaison assists customers and provides an exceptional brand experience.This position serves customers while striving to complete the appointment scheduling in an efficient and detailed...serp_jobs.internal_linking.show_more
Continuous Improvement Leader
IDEX • Rohnert Park, California, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
JIRA Architect
TECHOHANA • Santa Rosa, CA, US
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Benefits Customer Service Coordinator (50k-90k per year)
Professional Careers • Novato, California
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Team Lead
Tempur Sealy • Corte Madera, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Computer User Support Specialists (Professional, Scientific, and Technical Services) - AI Trainer ($60-$110 per hour)
Mercor • Novato, California, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Side Hustle Project Lead
Finance Buzz • Calistoga, California, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
PT - SNF
Tender Touch - Greenbrae, CA - Jackson Therapy • Greenbrae, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Entry Level Software Developer
Landpoint • Windsor, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Manager, Product Line Management
Enphase Energy • Petaluma, California, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Team Lead- Mechanical
GHD • Santa Rosa, California, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel CT Tech in Windsor, CA - $11869 / month
Vetted Health • Windsor, CA, United States
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Service Technical Support (Swing)
TEKBERRY • Santa Rosa, California, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Solutions Architect
turbalance • Santa Rosa, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Test Products from Home – $25-$45 / hr + Freebies
OCPA • Middletown, California, us
serp_jobs.job_card.part_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Success Specialist
Net2Source (N2S) • Santa Rosa, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Cath Lab Tech in Windsor, CA - $8093 / month
VETTED • Windsor, CA, United States
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Operations Support III
The Fountain Group • Santa Rosa, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Part-Time Customer Liaison (on-site)
California Closets • Mill Valley, California, USA
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted