IT Support Technician II

IT Helpdesk Technician II

Our client is seeking a reliable and customer-focused IT Helpdesk Technician II to join their growing team. This role is perfect for someone who enjoys hands-on technical support, thrives in a structured environment, and takes pride in delivering exceptional service to end users. You'll play an important role in ensuring smooth daily IT operations while supporting deployments, imaging devices, and resolving technical issues.

Position Type : Direct-Hire

Location : Pasadena, CA 91103 (Onsite M-F)

Compensation : This job is expected to pay about $27-35 per hour W2

No Visa Sponsorship Available for this role

What You'll Do :

Provide end-user support for laptops, desktops, and mobile devices, including setup, troubleshooting, and maintenance.

Perform imaging, configuration, and deployment of new equipment for users.

Execute user account setup, permissions, and terminations through Active Directory.

Manage and resolve helpdesk tickets using a ticketing system.

What Gets You the Job :

2-4 years of experience in IT support or helpdesk environments.

Strong communication and customer service skills with the ability to support users professionally.

Hands-on experience with Windows OS, Active Directory, and device imaging.

Familiarity with ticketing systems such as ServiceNow or similar platforms.

A dependable, team-oriented mindset with a willingness to perform repetitive daily tasks efficiently.

If you're passionate about supporting technology and helping users solve problems with patience and precision, we'd love to hear from you. Apply today to join a stable, collaborative team environment!

If we are still actively screening for this role, our AI Recruiter, Avery will email you to schedule a virtual meeting to learn more about your background.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery, helps streamline the first step of your journey-so we can focus on what matters most : helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.