Study Recruiter (Entry Level)

When our values align theres no limit to what we can achieve.

At Parexel we all share the same goal - to improve the worlds health. From clinical trials to regulatory consulting and market access every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us no matter what we do at Parexel contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally we do it with empathy and were committed to making a difference.

Work Location : onsite in Baltimore MD

Parexel Early Phase Clinical Unit supports the development of innovative new medicines which are vital for public health improving outcomes and saving lives. The early phase and first in human trials are the first step in testing these novel treatments in humans.

At Parexel the Call Center Agent is a business crucial role in ensuring panels of volunteers for clinical research studies conducted at the Parexel Baltimore and Los Angeles Early Phase Clinical Units (EPCUs) are filled on time and are in compliance with all sponsor protocols Good Clinical Practices (GCPs) EPCU Standard Operating Procedures (SOPs) and any other applicable regulations. The person in this position ensures that all departmental work is timely efficient and of the highest quality.

Your Activities :

Coordinating all aspects of incoming and outgoing calls and emails as they relate to specific assigned studies

Interfacing with the screening team regarding screening appointment dates / times and communicating this information to all relevant call-center personnel

Communicating and coordinating status of recruitment efforts within the call-center and initiating any increased efforts to maximize recruitment for assigned studies

Providing regular updates to the study team and management on recruitment progress

Reviewing clinical trial protocols and developing study specific recruitment documents e.g. telephone scripts study fact sheets call strategies etc.

Telephone screening potential trial volunteers according to study specific telephone scripts and the daily recruitment strategy

Handling incoming and outgoing calls to potential volunteers and closely track daily activity utilizing the Cisco Enterprise Contact Center (automated call distribution system)

Scheduling screening appointments and record appropriate volunteer data in ClinBase

Data entry of all communications to the Volunteer Database for assigned studies

Participating in team project meetings for regular recruitment updates on assigned studies

Undertaking the full range of duties relevant to the management and development of the team to ensure their performance meets and or exceeds both the business and their own personal goals / objectives

Maintaining a positive results orientated work environment

Building partnerships and modeling teamwork

Communicating to the team in an open balanced and objective manner

Various other projects / duties as assigned by the Call-Center Manager or Management based on company need

Your Profile :

Customer service experience is required

A flexible attitude with respect to work assignments and new learning

Ability to work evenings or weekends as projects dictate (schedule is typically weekday shift)

High School Diploma required. Bachelors degree preferred.

Base Pay Range : $20.00 to $23.00 per hour

Actual salaries may vary within the range based on several factors including but not limited to education training experience professional achievement and location.

In addition to base salary some roles may be eligible for participation in Parexels annual performance-based bonus plan annual salary review and additional total rewards incentives.

Our talent acquisition team will provide additional details on our bonus plan or incentive programs for those eligible roles. For all eligible employees we offer market leading benefit programs including paid time off 401k match life insurance health insurance and other benefit offerings in accordance with the terms of applicable plans.

EEO Disclaimer

Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status which in the US includes race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Required Experience :

Junior IC

Key Skills

Sales Experience,Sourcing,Talent Acquisition,Taleo,ATS,HR Sourcing,Interviewing,Microsoft Outlook,Earned Value Management,Human Resources,negotiation,Recruiting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 20 - 23