Teller

Position Purpose

Upholds the Credit Union's mission of "We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve" by assisting members in person, through drive-ups, or by telephone, providing a broad range of Credit Union information. Receives and processes their transactions, requests, and concerns with an enthusiastic quality of service and sales orientation. Balances a cash drawer and daily work.

Essential Responsibilities

• Assists members in person, through drive-ups, and by telephone by operating an on-line teller terminal to process their transactions, which include but are not limited to deposits, withdrawals, loan payments, transfers, check cashing, coin processing, and account information.
• Processes special member requests, including but not limited to account research, stop payments, direct deposit, ACH, payroll deduction, wire transfers, and safe deposit boxes.
• Concentrates on building financial relationships with members, using a consultative approach. Discusses special promotions, and makes member referrals to Member Service Representatives, Mortgage Lenders, and Financial Solutions Representatives, including arranging member appointments.
• Educates members about Home Banking, E-Services and other products. Promotes applicable Credit Union products and services to new and existing members, presenting necessary information suited to members' needs.
• Balances cash drawer and transactions daily in accordance with the Teller Balancing Policy. Seeks recovery of any errors. Communicates errors to members whose accounts are affected.
• Opens and / or closes the branch following all applicable procedures and policies.
• Performs miscellaneous duties including but not limited to mail transactions, night deposits, deposit verifications, filing, updating accounts, etc.
• Keeps up to date on procedural and policy changes by reading teller bulletins and memos and attending staff meetings.
• May assume responsibility for extra duties related to the branch, including but not limited to safe deposit box billings, balancing the vault, ordering supplies, coin shipments, etc.
• May assist other departments or branches as needed and when time permits.
• May assist in training new employees.
• May cross-train in Teller Supervisor functions and Member Services, and provide back-up to those areas as needed.

Necessary Experience and Qualifications

Work Environment and Physical Requirements

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.