Senior Client Service Associate

CibcSan Francisco, CA, US

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Job Opportunity At CIBC

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

What You'll Be Doing

The Senior Client Service Associate executes the more complex transactions required to support high net worth client portfolios, including researching client inquiries and issues in order to effectively bring about resolution. This role also provides oversight on some aspects of the Client Service Associate's responsibilities.

At CIBC We Enable The Work Environment Most Optimal For You To Thrive In Your Role

Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

Prepare and process new account paperwork
Open new accounts and sub-accounts
Cash transaction processing (checks, ACH, wires, journal transfers)
Manage clients' quarterly tax payments and annual IRA contributions / RMDs
Supervise all aspects of gifting (cash, in-kind, gift letters, Crummey letters)
Assemble quarterly / annual portfolio review presentation books
Update portfolio asset allocation schedules
Run performance reports
Complete securities processing (purchases, redemptions, capital calls, pricing updates)
Research and analyze fees
Complete and provide documentation for Annual Review Suite
Initiate contact with clients and their third-party advisors when appropriate
Provide administrative support (answer telephones, prepare well-written correspondence, maintain files for quarterly administrative and investment reviews)
Proactively anticipate and address client needs. Promptly research and bring about resolution of all client issues.
Provide integral support for client service teams and special projects
Achieve and sustain a balanced approach to managing risk by ensuring compliance controls and processes (regulatory, compliance, fiduciary) are integrated into day-to-day activities
Contribute to a strong organizational culture through positive, collaborative behaviors resulting in client and employee engagement
Pursue continuous improvement and be a problem solver by anticipating obstacles, developing plans to overcome and looking for ways to improve.
Assist clients with Portfolio Online

Who You Are

Bachelor's degree and / or 3-10 years' experience in trust and account administration and / or investments

Experience in personal tax, financial planning or investment management

Strong client service commitment

Strong interpersonal and verbal communication skills with the ability to use these skills to communicate with high-net-worth clients and colleagues

Strong organizational skills sufficient to complete work according to established schedule and timeframes, while accommodating given priorities

Use of CRM and / or financial services platform for advisory business

Experience in working with external custodians, such as Charles Schwab and Fidelity

Proficient with Microsoft Word, Outlook, Excel, Power Point and Adobe Acrobat

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $65,000-$90,000 for the San Francisco, CA market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.

Candidates hired to work in other locations will be subject to the pay range associated with that location. Additional total compensation and benefits details will be provided during the hiring process.

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com .

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

CA - San Francisco - 101 2nd St.

Employment Type : Regular

Weekly Hours : 40

Skills : Analytical Thinking, Cash Flow Analysis, Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking

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Client Service Associate • San Francisco, CA, US