Systems Engineer- Recruited

Description :

The Systems Engineer ensures that the performance and availability of the systems infrastructure is maintained to the highest standards. Implement and manage projects in support of scalable system designs solutions and policies troubleshoot and resolve complex server issues and build and administer various software systems within the portfolio. Create functional specs and project planning documents to effectively plan and implement key initiatives. Monitor call-tracking system by investigating and resolving trouble tickets

Enable Skills-Based Hiring

No

Union Designation

Additional Details

• Preferred Pay Rate Range : 49.00- 87.00
• Union Designation : NonUnion Eligible
• Report-To Detail : Hybrid - partial time on campus / partial time WFH (working / living in MA).
• Tenure Limit : 18 months
• FLSA Exemption Status : Exempt Computer Professional
• Required Education : College Graduate
• Required occupational training certifications or license(s) : None
• Business Title : Systems Administrator
• Additional Job Details : The Systems Administrator reporting to the Manager IT Systems Engineering is responsible for supporting the operations and maintenance of HBS IT infrastructure and applications including on-premises hybrid and cloud-based solutions. The role requires an individual to support our ticketing requests configure and maintain the applications that monitor and manage our infrastructure as well as make changes to support the administrative backup and system maintenance standards and processes required for maintaining the application server and storage infrastructure. The Systems Administrator will collaborate with HBS IT engineers and vendors to support our on-premises and cloud services. The ideal candidate will be responsible for enhancing and maintaining the administrative processes that support the computer systems and infrastructure within an addition to this they will need to communicate and work with various stakeholders to ensure that processes and workflows are documented and accessible to appropriate parties. Moreover the Systems Administrator provides technical application support that aligns with the defined service levels which may involve providing support outside regular business hours. We are seeking a detail-oriented and proactive individual to join our team. This role will be responsible for managing user access troubleshooting support tickets and driving efficiencies within the operational process. They will also be a key administrator in our M365 platform and supporting email issues. The ideal candidate has strong problem-solving skills a customer-service mindset and a passion for process improvement. Responsibilities : Monitor the call-tracking system : Investigate and resolve trouble tickets Monitor and perform routine operations for systems. Maintain an accurate inventory of systems and software applications. Support MS Exchange in M365 and other M365 applications. Support Backup and archival processes. Support Identity and access management processes. Manage and maintain the file server. Assumes additional responsibilities as required. Ticket Resolution & Troubleshooting : Respond to and resolve operational service requests and incidents in a timely manner. Troubleshoot user access requests to systems and services. Investigate and troubleshoot authentication authorization and access provisioning issues across various platforms and applications. Collaborate with end-users IT support and security teams to ensure smooth access management. Process Optimization & Automation : Identify recurring issues and inefficiencies within operational processes. Recommend and implement process improvements including automation and self-service enhancements. Contribute to the development of standard operating procedures (SOPs) and knowledge base articles. Systems Administration : Maintain and support various server and application inventory including provisioning and de-provisioning Maintain and administer IAM tools directories and related systems. Monitor system performance troubleshoot errors and escalate technical issues as needed. Create and maintain documentation for operational processes and procedures. Basic Qualifications High school diploma GED or equivalent. Hands-on experience with M365 Windows Linux DNS AD and virtualization technologies At least 3 years relevant work experience is including : Being accountable for providing exceptional storage support and administration Hands-on experience with enterprise backup and monitoring technologies Experience with Active Directory and other IAM platforms Experience with cloud storage technologies such as Amazon Web Services Microsoft Azure or equivalent. Strong attention to detail Ability to quickly triage and solve problems Strong Communication Skills
• Does this position require a HUID : Yes
• Pre-identified candidates information including name email phone state / city / zip & pay rate : (No Value)
• Is the worker converting from being a Harvard full-time employee (FTE) : No
• Role requires identity I-9 and 3 reference screen (recruited) : Yes
• Role requires identity I-9 screen (payrolled) : No
• Role requires DMV / driving history screen : No
• Role requires criminal background and sexual offender screening CORI / SORI : No
• Role requires criminal background screen : Yes
• Role requires 10-panel drug screen : No
• Role requires credit record check : No
• Role requires compliance with Immunization policy. : No

Key Skills

Environment,Academics,Javase,Cost Estimation,Fire,Business Studies

Employment Type : Full Time

Experience : years

Vacancy : 1