City Experience Manager, San Francisco - Velocity Black (Remote)

What You’ll Do

You will be responsible for the delivery of our promise to our members in San Francisco - 'localizing the core DNA of Velocity Black'.

Leveraging the global reach, resources and brand of Velocity Black with granular local expertise and up to the minute knowledge of the best San Francisco has to offer in order to develop the local member community.

Growing the community of high performance, HNW members in San Francisco

Managing the P&L for your city, ensuring it is utilized with the highest ROI with regard to maximizing the relevant KPIs.

Owning the Content & Engagement strategy for your city's member cohort.

Overseeing the conceiving of and execution of regular member events at inspired locations in your city.

You will work closely with our Membership, CRM, and Operations teams to ensure frictionless integration of city-level and corporate-level operations.

You will be responsible for the upholding of our Velocity culture throughout your teams - focused around high performance and exceeding customer expectations.

Our cultural pillars of Adaptability, Initiative, Yes First, Resilience and Ownership should be conspicuous in everything your team does.

You will need to be extremely organized, and able to move seamlessly from assisting a team member with a challenging customer situation, to assessing priorities and progress from strategic altitude.

Basic Qualifications

High School Diploma, GED, or Equivalent Certification

At least 5 years experience in the hospitality industry in San Francisco, CA

Preferred Qualifications

Strong relationship building skills, customer focus and ability to collaborate

Strong interest and knowledge of the hospitality market and industry

Ability to work quickly and efficiently under pressure

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location) : $115,200 - $131,500 for Manager, Concierge Specialist

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

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