Group Manager

Applicants must have current authorization to work in the United States on a full-time basis.

The Group Manager is responsible for managing and achieving business results through a team of employees. This position includes being responsible for all aspects of performance management (setting expectations observing coaching counseling and rewarding) performance metrics and tracking and supporting an engaged and collaborative team environment. The Group Manager is also responsible for ensuring proper documentation and compliance with company policy documentation procedures and FDCPA.

Responsibilities

Drive Operational Business Results : Actively manage and coach Account Managers to drive consistent achievement of operational goals based on reporting analysis observation and monitoring. Proactively monitor daily / weekly operational statistics and reporting trends / variances to inform management of potential trends issues and opportunities. 40%

Actively Seek and Incorporate Feedback : Identify and pursue self-learning opportunities and support learning opportunities for team members. Share knowledge with and / or coach others to improve processes and better achieve goals. 20%

Communicate and Reinforce Company Visions : Incorporate company policies practices values and initiatives in a way that helps employees understand their contribution and accountability to the success of the organization. 10%

Identify Opportunities for Call Center Process Improvement : Act as a subject matter expert by demonstrating technical knowledge and skills critical to the business. Serve as first contact for escalated calls from customers. 5%

Management of direct reports (reporting to the role). 20%

Perform other duties as assigned. 5%

MINIMUM REQUIREMENTS

EDUCATION : Bachelors

EXPERIENCE : Minimum 2 years supervisory experience

KNOWLEDGE SKILLS ABILITIES AND OTHER ATTRIBUTES :

• Strong analytical skills

PREFERRED QUALIFICATIONS

EDUCATION : Bachelors FIELD OF STUDY : Economics or Finance related major

EXPERIENCE : 1 years of collections or customer service

KNOWLEDGE SKILLS ABILITIES AND OTHER ATTRIBUTES :

If you are wondering why you should work for us here is something to help you decide :

Pay and Bonuses : Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.

Career Progression : Grow at MCM with paid training and development programs including our very own MCM Academy as well as a promote-from-within philosophy.

Reward and Recognition : We are committed to honoring great results ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

Tuition Assistance : Pursue a degree or coursework related to your current role or the role you are striving for.

Healthcare Insurance : Take advantage of comprehensive healthcare plans and options to ensure your continued health plus fitness membership reimbursements weight watchers our wellness rewards Program and more.

Volunteering Opportunities : Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations up to US$ 2500 per employee annually.

Retirement Savings : Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us were proud to invest in you.

New Family Support : Celebrate your new arrival with company paid leave new parent flex time and child back-up care options.

Team-building : Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events such as holiday celebrations and department outings.

Work-Life Balance : Enjoy paid and floating holidays as well as generous paid-time-off.

Our compensation and benefits programs were created with an Employee-First Approach focused on supporting developing and recognizing YOU. We offer a wide array of wellness and mental health initiatives support volunteerism and environmental efforts encourage employee education through leadership training skill-building and tuition reimbursements and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation inclusion and excellence then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proudto be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status disability status or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment please contact .

Required Experience :

Manager

Key Skills

Fashion Retail,Forklift,Developmental Disabilities Experience,Management Experience,Mediation Experience,Serving Experience,Warehouse Experience,Product Management,Alternative dispute resolution,Leadership Experience,Supervising Experience,Social Work

Employment Type : Full-Time

Experience : years

Vacancy : 1