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Systems Engineer I

Systems Engineer I

MARS Solutions GroupMadison, WI, United States
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MARS Solutions Group is looking for an experienced Systems Engineer I located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability.

Note :

MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. This position is currently remote. However, position status is subject to change. (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required.

The candidate will be required to provide their own equipment for this position.

MUST provide three (3) business references for the interview. (One reference must be a supervisory level.)

Weekend coverage : Occasionally, maybe once a quarter related to VOIP reboots that we typically do on Sunday morning.

Top Skills :

  • Demonstrated Telecommunications provider services support and vendor management. EX providers : ATT, US Cellular, Lumen, etc. (8+ years)
  • Experience in provisioning a PBX. (5+ years)
  • Demonstrated skills in telecommunications asset management and billing reconciliation. (8+ years)
  • Experience in managing Call Center software distributing and managing VoIP phone numbers. (8+ years)

Job Description :

  • This position is more accurately described as a Telecommunications Administrator.
  • The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans.
  • The position will require analysis and design for Call trees or call centers for internal communications.
  • This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate.
  • The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation.
  • The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.
  • The candidate should have experience with mobile technology and supporting daily operations in telecommunications billing and tracking systems.
  • The candidate should be familiar with routing protocols for VoIP communications while working within a WAN and LAN environment.
  • An exceptional candidate will have direct experience with Cisco Unified Communications software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other Call Center software or services.
  • The candidate should be capable of working independently on a diverse amount of activities. The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration. The candidate should be skilled in the prioritization of daily tasks and project tasks.
  • The candidate should have experience with providing system High-availability and the day to day support in a 24x7-365 environment is preferred.
  • On Call support will be required.
  • The candidate will be required to pass a criminal background check prior to starting the position.

    • List any special qualifications & years of experience :

    Qualification

    Experience

    Call Tracing Software

    8 years

    Telecommunication Infrastructure and Service Inventories

    5 years

    Telecommunications bill payment systems

    8 years

    Telecommunications rates and billing systems

    8 years

    Telecommunications systems and services

    5 years

    Template and instructions development

    5 years

    Customer Service

    8 years

    Oral Communication

    8 years

    Written Communication

    8 years

    5 years

    Telecommunication : Design and configure of ACD, VoIP, and IVR systems

    5 years

    Telecommunications

    8 years

    Video Conferencing

    3 years

    Vo / IP Networks

    5 years

    Wide Area Networks (WAN)

    5 years

    Wireless Cellular

    8 years

    Wireless Data

    5 years

    Wireless Mobile

    5 years

    Work with vendor to resolve hardware and software problems

    5 years

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    System Engineer • Madison, WI, United States