Online BSBA Program Coordinator

About the Position

Please Note : Review of applications will begin on November 11, 2025.

The Online BSBA Program Coordinator is housed within the Online BSBA Program Office, a unit of the College of Business & Economics (CBE) Student Success & Support Center. This role coordinates the Online BSBA program, which is a component of the Special Sessions programs. This position oversees office management, leads Online BSBA staff, preparation of schedules, maintenance of program reports and statistics, which includes retention and graduation rates, determination of eligibility to the program, preparation of program evaluations, advising, and general day-to-day operations.

This position regularly communicates and collaborates with the CBE Office of Undergraduate Advising and Advising Resource Center to maintain standard advising practices and support for all Business Administration students.

Responsibilities

Program Coordination

• Manage day-to-day operations of the BSBA Online program and lead office staff and student assistants. Run BSBA Online staff meetings, and participate in broader staff meetings, professional development workshops, and training consistent with unit plans, goals, and objectives, as a means to enhance performance, improve communication, and promote teamwork.
• Monitor BSBA Online staff performance and morale and provide feedback to the appropriate administrator.
• Provide and participate in training, mentoring, and instruction to build BSBA Online staff competencies to support their work with students, staff, and faculty.
• Exercise professional judgement and expertise coordinating day-to-day functions of the BSBA Online program.
• Work directly with CBE Department Chairs, Assoc. Dean, Dean, Program Coordinator of B.S. in Business Administration, and University Extension Leadership to prepare the quarterly and annual schedules of BSBA Online courses.
• Interpret, enforce, and advise all students or prospective students, faculty, staff, and the general public, in group and individual sessions, regarding the BSBA Online degree and related University academic policies, procedures, laws, and regulations.
• Provide relevant training to those needing more in-depth assistance.
• Assess the BSBA Online program to identify areas for improvement and provide recommendations to the Associate Dean, BSBA Program Coordinator, and Dean. Collaborate with the CBE Office of Undergraduate Advising to implement necessary changes and ensure consistency across all program formats.
• Develop timelines and calendars that are clear and communicate to appropriate University partners, maintaining active involvement with other University offices to meet shared goals.
• Oversee maintenance of BSBA Online reports (such as the “Admitted and Registered”), log curriculum materials for planning, advising, and evaluation purposes.
• Partner with the CBE Office of Undergraduate Advising and the Advising Resource Center to ensure consistent advising practices and coordinated support for all Business Administration students.

Admissions, Advising, and Registration

Statistical Data, Recruitment, and Curriculum

Office Support

Minimum Qualifications

Experience

progressively responsible professional student services work experience which includes experience in advising

students individually and in groups, and in analysis and resolution of complex student services problems.

one year of professional experience.

Education

Required Qualifications

Skills

Abilities

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to : criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and / or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and / or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.