Change Management Leader

A company is looking for an OCM Leader to drive customer success and operational excellence through change management initiatives. Key Responsibilities Lead deployment management of the Unified Experience to customers Manage onboarding funnels and customer outreach strategies Serve as the primary point of contact during hypercare periods and lead customer feedback loops Required Qualifications 8+ years of experience in change management, customer success, or deployment leadership Bachelor's degree in Business, Communications, Project Management, or related field Advanced Excel skills and experience with Power BI for analytics PMP or Prosci Change Management certification is a plus Project management mindset with proven ability to manage multiple deployments