3PL Operations Supervisor

Description

Company Overview :

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one : Zones – First Choice for IT.

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Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed / Professional / Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview :

This position will require, under minimal supervision, the ability to manage the daily operations of our 3PL partner warehouses to achieve company goals and objectives with emphasis, ensuring 3PL’s are compliant and executing via their agreement with Zones.

What you’ll do as the 3PL Operations Supervisor :

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prepares 3PL for new business, project launches / deployments.  Ensures all hardware and services are received and set up properly in system.
• Participates in daily / weekly calls with US / Canada internal teams to coordinate efforts and ensure smooth execution of customer requirements.
• Onboard all new / existing customers with Virtual Warehouse & 3PL partners.
• Contact for all 3PL escalations and issue resolution.
• Reviews daily / weekly scorecards with 3PL partners to ensure provider and customer SLAs are met.
• Participates in daily / weekly calls with 3PL partners to ensure orders are flowing through systems.
• Participates in quarterly business reviews with 3PL.
• Complete unscheduled and scheduled visits with 3PL to ensure compliance.
• Conducts periodic and / or required inventory audits and assists in the reconciliation of physical counts.
• Audits and reconciles freight and service billings, works with PMO and Accounts Payable on problem resolution.
• As required, monitors incoming vendor shipments and resolve receiving discrepancies. Shortages / overages
• Oversee the Virtual Warehouse and TSC Support Team.
• Leads warehouse improvement initiatives to advance operational efficiency and reduce costs.
• As appropriate to the position, participates in the development of operating goals and objectives for the unit; recommends, implements, and administers methods and procedures to enhance operations.
• Assists Virtual Warehouse team with order management and other related responsibilities.
• Assist in creating training materials and / or hosting training as needed.
• Assists in creating Work Instructions
• Assists in annual budget planning process and regularly monitors expenditures.
• Performs miscellaneous job-related duties as required by daily work volume.

What you will bring to the team :

Education and Experience :

The position requires the individual to meet multiple demands from several people and interact with other staff / departments.

Qualified candidates can expect a salary range of $64,037 - $79,768 + bonus.

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Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.