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Program Manager

Program Manager

ProtingentMilwaukee, WI, US
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Position Title :  Program Manager

Position Description : Protingent Staffing has an exciting direct hire opportunity for Program Manager with our client located in Milwaukee, WI.

Job Responsibilities :

  • Provide detailed, accurate & timely information to customers’ inquiries relating to expediting, scheduled shipping dates, pricing, availability, order processing & credit processing.
  • Proactively alert the customer of any issues (delivery, quality, cost, etc.) & propose solutions.
  • Single point of coordination with our customers.
  • Track customer complaints & returns to ensure timely proper corrective action.
  • Develop a strategy (with support from functional managers) to effectively service each customer, while preserving the interests of our company. This includes but is not limited to : material management (minimize inventory while meeting customer needs), production planning,
  • and quality assurance.
  • Analyze monthly margins and provide feedback to materials and operations to increase margins. Follow-up on variances to ensure timely resolution.
  • Maintain and communicate performance metrics internally and assigned customers.
  • Carefully monitor and manage performance to agreed metrics and develop action plans to improve performance.
  • Actively work to develop and propose ideas to the customer to reduce cost, improve quality, and shorten lead times.
  • Review customer purchase orders against quotations & resolve any discrepancies prior to processing the order.
  • Sales order and forecast maintenance for assigned customers.
  • Lead new product introduction & product development meetings with other internal departments to ensure timely and effective support of new products.
  • Process and negotiate customer purchase order and engineering changes and submit cost / delivery impacts to customers.
  • Follow up to ensure that all excess / obsolete inventory and other costs are recovered from the customer in a timely manner.
  • Responsible for holding Customer Business Review meetings.
  • Execute on contracts agreed to by the customer. This includes the management of material liability for the customer.
  • Negotiating with the customer reimbursement of cost for slow and obsolete inventory.
  • Hold internal customer dashboard & scorecard review meetings to review account performance and develop key actions for improvement & growth. Include in business review meetings to identify and deliver new opportunities within the customer for account growth.
  • Work with external sales reps to leverage influence on the account. Ensure that external sales reps are updated with account information including quotes, orders & shipments.
  • Develop and maintain project schedules for all activities related to assigned customers.
  • The work performed in this job can only be done on site and attendance is an essential function of the job.

Job Qualifications :

  • Bachelor's degree or relevant work experience; preferably engineering, operations, or supply chain related.
  • 10+ years’ experience in customer service, in a manufacturing environment; with relevant experience working in the electronics industry.
  • Experience in managing customer relationships, including quoting and negotiations, as well as delivery and quality performance management.
  • Experienced in inventory management techniques (Kanban, bonding, safety stock, etc.).
  • Proven ability to work with others in a team environment.
  • Strong problem-solving abilities and prioritization skills.
  • General business management knowledge - financial, marketing, etc.
  • Computer skills- working knowledge of MS Office.
  • Established ability to interact with all levels in the organization, including ability to provide advice and counsel to senior decision makers.
  • Ability to quickly & accurately assess & address complex problems using creative approaches.
  • Demonstrated strategic thinking skills that illustrate the ability to proactively conceptualize business requirements.
  • Ability to write & speak effectively with people internal and external to the company.
  • Must maintain the ability to be a positive, customer-oriented problem solver within a team environment.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Will be required to sign a non-compete agreement upon offer of employment.

    • Job Details :

  • Job Type : Direct Hire
  • Salary range : $90K-110K.
  • Location : Milwaukee, WI.
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    Program Manager • Milwaukee, WI, US