Resolution AnalystMagid Glove & Safety • Romeoville, IL, United States
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Resolution Analyst
Magid Glove & Safety • Romeoville, IL, United States
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job_description.job_card.job_descriptionHigh school diploma required, Associate's or Bachelor's degree preferred Minimum of 3 years of Collections or related experience required. Preferably at a manufacturing company Strong verbal and written communication skills with attention to detail required Strong technical abilities Strong Microsoft Office skills (Word, Excel and Outlook) required Strong negotiation, analytical (deduction analysis), and problem-solving skills Strong ability to create and foster relationships with internal and external customers AS400 system experience highly desirable Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities. Health, dental, vision, life and disability insurance Bonus plan 401k retirement plan with company match Company provided Profit Sharing Participation in Magid Paid Time Off (PTO) Policy 9 Paid Holidays
Description
What Matters at Magid? YOU do!
"The number one key to growth is having good people and that's what has driven us at every stage of the game." - Greg Cohen, CEO
At Magid, we are passionate about keeping workers safe and proud of the innovative and collaborative environment we've created where diversity is celebrated, and growth never stops.
Join Our Team as a Resolutions Specialist!
Are you a detail-oriented problem solver who enjoys working with people to find solutions? As a Resolutions Specialist at Magid, you'll play a key role in maintaining strong customer relationships by managing account collections, resolving discrepancies, and ensuring smooth communication across departments. You'll collaborate with both internal teams and external customers to identify issues, take action, and help drive the company's financial success.
What will you do?
- Research and resolve past due invoices on customer accounts
- Recognize trends on customers' accounts and adjust prevent invoices from going past due
- Review often each day customers' order holds. Analyze accounts, resolve any discrepancies and determine if customers' orders can be released
- Assist all customers with their requests / needs
- Collaborate with our customers via phone, e-mail, etc. to resolve issues
- Enter comments to record collection activities
- Communicate with internal customers (i.e. Sales and Customer Service, etc.) regarding customer account issues and order status
- Resolution of discrepancies, such as discounts taken, chargebacks, terms disputes, skipped invoices, unauthorized deductions, and misapplied cash
- Special projects as assigned
This hybrid position offers the best of both worlds-three days a week in our Romeoville, IL office (Mondays, Wednesdays, and Thursdays) and two days remote (Tuesdays and Fridays). Join a team that values initiative, collaboration, and results, and make a meaningful impact every day.
Requirements
What do you need?
Magid offers a variety of benefits to our team members including :
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