Vice President, Global Operations

VP, Global Operations

At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses :

Curiosity : We do our best work when we're immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.

Collaboration : Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

Commitment : We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we're committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds an innovative global music company that retains the creative spirit of a nimble independent.

Your role :

We're seeking an experienced and strategic VP of Operations to join our Global Business Services (GBS) team. Reporting directly to the SVP of GBS, you'll be instrumental in optimizing our GBS delivery model by overseeing critical operational functions including Work Intake, Metrics and Reporting, Continuous Improvement, Training and Knowledge Base, and Automation. You'll be responsible for driving efficiency, effectiveness, and innovation across our global shared services, ensuring our GBS organization operates at peak performance and delivers exceptional value to the business.

Here you'll get to :

• Work with M&A deal team and broader finance organization on all integration and work migration to ensure clear prioritization, demand management, and effective hand-offs to delivery teams.
• Lead the metrics team in prioritizing and building out key performance indicators (critical metrics) and service level agreements (SLAs) for all GBS operations. Develop comprehensive dashboards and analytical insights to drive data-driven decision-making and identify areas for improvement.
• Lead and embed a culture of continuous improvement across GBS. Find opportunities for process optimization, cost reduction, and service improvement through methodologies like Lean, Six Sigma, and other operational excellence frameworks.
• Support transition from implementation project to steady state training program for GBS employees, ensuring consistent skill development and adherence to standard methodologies.
• Maintain a comprehensive knowledge base, including assuring that all new work or process changes are documented, to support efficient operations, problem-solving, and cross-training.
• Drive the identification, prioritization, and implementation of automation opportunities (e.g., RPA, intelligent automation) within GBS processes to improve efficiency, accuracy, and scalability.
• Partner with Tech and other teams and process owners to ensure successful deployment and adoption.
• Stay updated on industry standard methodologies and new technologies to keep GBS at the forefront of shared services excellence.
• Collaborate closely with GBS center leads, Tech, Global Process Owners, and other functional partners to align operational strategies with business needs and ensure seamless service delivery.
• Build, mentor, and lead a high-performing team of operations professionals, fostering an environment of collaboration, accountability, and continuous learning.

About you :

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