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Customer Development Manager

Customer Development Manager

Nestlé Health SciencePalm Beach Gardens, FL
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At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

POSITION OVERVIEW :

The Customer Development Manager is responsible for the functional management, leadership and execution of all sales related activities for the full Nestlé Health Science (NHSc) portfolio of brands within the independent & small format pharmacy channel. The individual will manage the relationship with external brokers and work closely with the internal strategy, finance, and functional support teams to identify and develop business opportunities that will advance our partnership and industry leadership within the channel. Specific accountability will include hitting annual financial targets, building impactful relationships with customers and across NHSc.

KEY RESPONSIBILITIES :

  • Establish strong working relationship with all internal teams including Customer Strategy, Finance, and Customer Service.
  • Detailed understanding of a wholesale business model and go to market strategy.
  • Strong leadership of 3rd party brokers – ensuring adherence to business guardrails and performance according to agreements.
  • Deliver against sales targets and new product distribution goals.
  • Execute our brand and category growth strategy that align with the customer.
  • Identify new opportunities for growth; develop and implement strategic written sales plans in accordance with corporate goals.
  • Maintain clear understanding of customer objectives and liaise with team leader to develop operational plans to manage execution and measure results.
  • Foster and grow existing and new relationships with customers, gaining a deep understanding of current and potential future needs of our customers.
  • Educate our business partners on our products, retail goals, and measurement of success.
  • Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, communicate pricing, etc.
  • Monthly sales and trade forecast reporting, sales analytics and insights; understand go-to-market strategy and how to maximize sales efficiency.
  • Perform other duties as required.

EXPERIENCE AND EDUCATION REQUIREMENTS :

  • Bachelor’s Degree in Business or Related Field is preferred but not required.
  • 5 years of experience is strongly preferred with at least 2 years working directly with 3rd party brokers supporting distributors / wholesalers.
  • Sales experience in the grocery, drug, and / or mass retail channel(s) is required.
  • Knowledge of the Medicare Advantage business model preferred.
  • Experience in consumer goods and health & wellness is highly preferred.
  • Prior experience using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers.
  • Prior experience using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers.
  • Knowledge of the Medicare Advantage business model preferred.

    • SKILLS :

  • Ability to manage multiple priorities and multiple brands / categories.
  • High level of organizational skills, good written and oral communication skills.
  • Ability to work independently and meet deadlines.
  • Must be able to multi-task and follow-up when responses are needed.
  • Deep understanding of the assigned Customer and how to develop demand creation plans.
  • The ability to utilize creativity and push beyond the obvious, comfortable going into “unchartered” territory in setting out recommendations and goals.
  • Problem solver with a solutions oriented mindset.
  • Must be a dynamic leader who can push past obstacles and overcome objections.
  • Understand the value of listening to customers, gaining insights and moving objectives forward.
  • Must be an articulate communicator who can quickly synthesize data.
  • P&L management and strong financial acumen.

    • This position will be either a remote or hybrid role based on the selected candidate’s geographic location. Preference will be given to applicants who live within a commutable distance of Bridgewater, NJ, Chicago, IL, Palm Beach Gardens, FL or Long Island, NY.

    The approximate pay range for this position is $100,000 to $130,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

    Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and / or benefit packages may vary depending on the position. Learn more at ).

    It is our business imperative to remain a very inclusive workplace.

    To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

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