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Chief Operating Officer/Vice President
Chief Operating Officer/Vice PresidentPACE • Los Angeles, CA, US
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Chief Operating Officer / Vice President

Chief Operating Officer / Vice President

PACE • Los Angeles, CA, US
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Chief Operating Officer / Vice President

  • Compensation : $180,000+ plus excellent benefits
  • In-person position

About PACE

Founded in 1976, PACE is a nonprofit community development organization originally established to address the employment and job training needs of the Pacific Asian Islander (API) communities. Over time, PACE has expanded to serve diverse, multi-ethnic communities across Los Angeles County. Our programs span :

  • Job Training & Employment Services
  • Small Business Development
  • Early Childhood Education
  • Financial Education & Asset Building
  • Weatherization & Energy Conservation

    • We are committed to building economic opportunity, equity, and sustainability for the communities we serve.

    Position Overview

    The Chief Operating Officer / Vice President (COO / VP) is a senior executive responsible for ensuring the operational excellence, financial health, and mission alignment of PACE's diverse portfolio of programs. Reporting directly to the President & CEO, the COO / VP oversees day-to-day operations, compliance, and strategic initiatives while fostering a culture of accountability, innovation, and collaboration.

    This role requires a seasoned nonprofit leader with a proven ability to lead through change, leverage data for decision-making, ensure operational resilience, and build a strong leadership pipeline for the organization's future.

    Key Responsibilities

    Strategic Leadership & Organizational Management

  • Partner with the President / CEO and executive team to shape and execute organizational strategy.
  • Lead the "Good to Great" agenda by identifying talent, fostering leadership growth, and creating a high-performance culture.
  • Oversee the development and implementation of operational systems, processes, and infrastructure to support growth.
  • Ensure effective succession planning by identifying and developing future leaders at all levels of the organization.

    • Operational Oversight & Compliance

  • Supervise all program operations, ensuring compliance with all federal, state, and local regulations as well as funder requirements.
  • Conduct periodic internal audits to ensure programmatic and financial integrity.
  • Review and approve contracts, program initiatives, and major expenditures prior to CEO sign-off.
  • Develop and maintain crisis management and resilience plans to safeguard operations during emergencies or funding disruptions.

    • Data-Driven Decision Making & Performance Management

  • Implement and oversee data collection, analysis, and reporting systems to measure impact, improve program effectiveness, and guide strategic priorities.
  • Use data insights to inform resource allocation, operational adjustments, and funding strategies.
  • Present clear, timely, and accurate performance reports to the CEO, Board of Directors, and funders.

    • Financial Stewardship

  • Collaborate with the Controller and program directors to develop and manage annual budgets.
  • Ensure sound financial controls and long-term fiscal sustainability.
  • Diversify revenue streams by expanding fee-for-service programs, developing social enterprises, and securing new funding opportunities.
  • Evaluate program financial viability and recommend continuation, restructuring, or discontinuation as needed.

    • People & Culture

  • Lead, mentor, and coach program directors to achieve organizational goals while fostering professional growth.
  • Work with HR and the CEO on personnel policies, labor relations, benefits, and staff development.
  • Promote diversity, equity, inclusion, and belonging across the organization.

    • External Relations & Advocacy

  • Represent PACE with clients, funders, partners, government agencies, and community stakeholders.
  • Build and maintain strong relationships with philanthropic, corporate, and government partners.
  • Enhance PACE's visibility through media engagement, community events, and strategic partnerships.

    • Qualifications

    Required

  • Bachelor's degree in business, nonprofit management, public administration, or related field (Master's preferred).
  • Minimum 7 years senior-level nonprofit management experience.
  • Proven track record in operations, compliance, financial management, and program oversight.
  • Strong experience with data analysis, performance metrics, and impact reporting.
  • Knowledge of community and economic development, social services, and nonprofit governance.

    • Preferred

  • Experience working with diverse, multicultural communities, especially API communities.
  • Bilingual proficiency in an Asian or Pacific Islander language.
  • Experience in social enterprise development or earned-income initiatives.

    • Core Competencies

  • Visionary & Strategic Leadership
  • Integrity & Accountability
  • Data-Driven Decision Making
  • Succession Planning & Leadership Development
  • Crisis Management & Operational Resilience
  • Results-Oriented Decision Making
  • Financial & Business Acumen
  • Organizational Management & Change Leadership
  • Conflict Resolution & Problem-Solving
  • Excellent Communication & Public Speaking

    • Additional Details

  • Travel : Primarily local, with occasional out-of-area and overnight travel.
  • Work Environment : Professional office setting; some evening / weekend work required.
  • Physical Requirements : Ability to work at a computer, attend meetings, and occasionally lift up to 25 lbs.
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