Call Center - Patient Enrollment Specialist

Job Details

Level EntryJob Location Corporate HeadQuarters - Englewood, CORemote Type N / APosition Type Full TimeEducation Level High SchoolSalary Range Travel Percentage NoneJob Shift DayJob Category Customer Service

Description

A Patient Enrollment Specialist will work with patients to provide a smooth transition from the clinic to opiate free pain relief at home. This role will reach out to the patient and gather necessary information to complete the prescription process.

Zynex Medical was awarded “2024 Denver Top Workplaces” from the Denver Post

Competencies & Skills Needed :

• Adaptability – Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
• Customer-Focus -Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.
• Team Player - Prioritizes team and patients over self, works well with peers and supervisors.
• Decision-Making - Takes a conceptual approach to identify key issues, sees relationships, and draws elements into a broad coherent framework; demonstrates ability to work with ambiguity and complexity; considers resources and risks to priorities solutions; acts fast on the most effective and efficient outcome.
• Results Orientation - Provides clarity regarding team responsibilities and holds others accountable for results; ensures that objectives and activities are aligned with business objectives; uses measures to monitor progress towards goal attainment; working to meet or exceed goals; delivers with efficiency and effectiveness.

Essential Job Duties & Responsibilities :

Main Daily Duties :

Phone Tasks : (90% of shift)

Administrative Tasks :

Additional Duties :

Future Responsibilities :

As part of the natural growth in this role, the position will evolve to include training responsibilities. This will involve :

Education Requirements :

Physical & Environmental Requirements :

Computer Intensive Tasks (95% of shift) :

Physical Tasks (5% of shift) :

Zynex Offers Exceptional Benefits (Full-Time Roles) :

Work Remotely

Zynex Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zynex Medical accepts applications for this position on an ongoing basis.

Zynex Medical remains vigilant against fraudulent schemes, including the use of deceptive tactics like text messages and forged letters, which falsely promise job interviews and / or offers of employment under our company's banner. To clarify further :