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Sr Application Operations Engineer

Sr Application Operations Engineer

GE Renewable Energy Power and AviationHooksett, NH, United States
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Job Description Summary

Responsible for supporting and maintaining multiple user and customer-facing applications and related data processing platforms and services. Ensures the user-facing business applications are consistently available and are highly performant, meeting customer needs.

Job Description

Role and Responsibilities

In this role, you will :

  • Execute day to day application maintenance, processing and user support
  • Responsible for responding / delegating support cases from application customers
  • Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
  • Drive customer communication during critical events and lead retrospective meetings
  • Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
  • Drive root cause investigation implementing any learnings or improvement opportunities
  • Drive projects that improve customer experience, application process or performance with minimal guidance
  • Assist & own the preparation of end user support documentation and knowledge
  • Proactively plan for upcoming changes
  • Provide mentorship and guidance to team members
  • Inform and train all support teams on new / changed processes / services and drive operational process rigor
  • Collaborate with cross functional stakeholders
  • Ensure support team readiness and availability
  • Investigate the possibilities of automation for self-service of end user support
  • Manage and lead the enhanced service collaboration vendor & other in-house support tech team
  • Partner with product service owners on new service introductions, change, and transition to operations
  • Manage and drive relationship with suppliers reviewing innovative ideas and improving resolution, by reducing the need to escalate to vendors

Required Qualifications

  • Bachelor's Degree from an accredited College or University in Computer Science or "STEM" Majors (Science, Technology, Engineering and Math) with two plus years information technology experience in a manufacturing setting
  • One plus year MSOffice Visual Basic for Applications (vba) experience
  • One plus year vb.net programming experience
  • One plus year MS Access database management

    • NOTE : Military experience is equivalent to professional experience.

    Desired Qualifications

  • Experience with MSSQL / MyTech database administrative experience.
  • c#.net programming experience
  • Understand concepts of setting and driving technical direction
  • Familiar with elements of gathering functional requirements
  • Understand technical standards & concepts to apply to project work
  • Interest in current and emerging technologies demonstrated through training, job experience and / or industry activities

    • Business Acumen :

  • Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics with the ability to set day-to-day priorities

    • Leadership :

  • Coach and mentor team members.
  • Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget
  • Deliver tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits
  • Participate in change initiatives by implementing new directions and providing appropriate information and feedback

    • Personal Attributes :

  • Ability to thrive in a rapidly changing environment
  • Demonstrated customer focus - evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers
  • Change oriented -actively generates process improvements; champions and drives change initiatives; confronts
  • Ability to work with global teams, act independently and as part of a team
  • Apply values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice
  • Open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriate
  • Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and / or strategic initiatives
  • Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information / data to make decisions; anticipates obstacles and develops plans to resolve

    • This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

    Additional Information

    GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

    Relocation Assistance Provided : No

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    Application Engineer • Hooksett, NH, United States