Field Service Technician

Full-time

Description

Position Overview :

Under the direction of the Regional Field Service Supervisor the Field Service Technician is responsible for repairing cardio strength electronic fitness equipment and attachments. This position schedules and performs field service work as well as manages a limited parts inventory in accordance with company policies and procedures. Duties include performing service work assists with new product installations; along with timely and accurate documentation of work performed.

Responsibilities :

Field Service (primary)

• Accepts and completes dispatches in 48 hours or rejects dispatch so it can be reassigned
• Complete work thoroughly to achieve 95% or higher FTFR (First time fix rate)
• Follow field testing procedures accurately
• Document all inspections maintenance repair work and failures in the field in through dispatch in Online Remedy (OLR) and Customer Relationship Management (CRM) software
• Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices
• Inspect newly installed equipment on site where necessary
• Must attend the required trainings learn required CRM and other systems and pass certification on all relevant equipment.

Customer Service (primary) :

Management Support :

Requirements

Education :

Experience :

Other Requirements :

Benefits :

We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include :

EOE / M / W / Vet / Disability

#ZR

Salary Description

$31.00-$35.00 per hour

Required Experience :

IC

Key Skills

Athletics,English,Fund Management,ABAP,Banking & Finance,Actuary

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 31 - 35