Supervisor, Revenue Management : Hospital Patient Accounts

Patient Account Operations Manager

MU Health Care is looking for a proactive, detail-oriented leader who thrives in a fast-paced environment and is passionate about driving excellence in patient account operations. The ideal candidate is a natural problem-solver with strong organizational skills and the ability to inspire and guide a team toward achieving high standards of accuracy and productivity. We value individuals who bring exceptional communication skills, adaptability, and a collaborative spirit to ensure seamless coordination across departments and with external partners. If you are committed to delivering outstanding service, fostering team growth, and making a meaningful impact on the patient experience, this is the role for you. Join us and be part of a health care organization that prioritizes innovation, integrity, and people-first leadership.

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system the only in mid-Missouri is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions with growth, opportunity and support every step of the way.

Employee benefits include health, vision and dental insurance coverage starting day one, generous paid leave and paid time off, multiple retirement options, tuition assistance, and discounts on cell phone plans, rental cars, gyms, hotels and more.

Detailed job description includes performing a variety of tasks associated with departmental operations, budgeting, and staffing. Assist management in interviewing, selecting, training, and counseling staff in the designated section of the Patient Accounts department. Plan and assign work to staff in the designated section of the Patient Accounts Department. Demonstrate to staff appropriate methods and procedures to complete work assignments. Review staff's work in progress for adherence to appropriate methods and procedures and completion of work promptly. Instruct and advise staff on changes in policies, procedures, and work standards. Monitor staff's workload and productivity to meet the department's workload and productivity standards. Assist management in monitoring department operations and objectives to ensure quality services are being provided. Assist management in monitoring the department's Guest Relations Program. Participate as a representative on behalf of the designated section of the Patient Accounts department on assigned hospital committees. Relate to patients, faculty, and other hospital personnel in providing information, maintaining control functions, and acquiring information necessary for the processing of patient accounts and collection of those accounts concerning assigned sections. Maintain oral and written contact with outside agencies and patients concerning insurance claims, patient accounts, and collections. Supervise gathering of data for compilation into various reports. Compile data, as necessary, for the annual departmental budget and recommend a budget for the assigned section. Develop, coordinate, and maintain daily staffing schedules to ensure the appropriate level of unit coverage and continuity of care. Monitor time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely submittal / approval for payroll purposes. May complete unit / department specific duties and expectations as outlined in department documents.

Required qualifications include a bachelor's degree or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired. Experience in government payer, managed care payer, healthcare billing, healthcare reimbursement, or claims processing / payment variance is required. Preferred qualifications include experience in medical terminology and ICD-9 and / or ICD-10, CPT coding and DRG's and APC's. Additional license / certification requirements as determined by the hiring department.

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and / or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

The University of Missouri is an Equal Opportunity Employer.