Field Service Technician

Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!

This position is considered safety sensitive and is subject to drug testing as permitted by law.

Positions available in the following locations :

California - https : / / jobs.mt.com / en / job / sacramento / field-service-technician-california / 36870 / 69825443264

Illinois - https : / / jobs.mt.com / en / job / chicago / field-service-technician-illinois / 36870 / 69825443088

Indiana - https : / / jobs.mt.com / en / job / indiana / field-service-technician-indiana-or-michigan / 36870 / 69825443136

St. Louis - https : / / jobs.mt.com / en / job / st-louis / field-service-technician-st-louis-or-kansas-city-area / 36870 / 67422491920

Michigan - https : / / jobs.mt.com / en / job / indiana / field-service-technician-indiana-or-michigan / 36870 / 69825443136

Minnesota - https : / / jobs.mt.com / en / job / minneapolis-st-paul-bloomington / field-service-technician-minnesota / 36870 / 61854597616

Massachusetts - https : / / jobs.mt.com / en / job / boston / field-service-technician-boston-worchester-deerfield-and-albany-ny / 36870 / 65144572096

Kentucky - https : / / jobs.mt.com / en / job / lexington-fayette / field-service-technician-kentucky / 36870 / 67577348272

Summary

The Mettler-Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines. PI FST's are responsible for managing all aspects of field service support including the following : communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.

Essential Duties and Responsibilities

• Satisfy all Safety Requirements for both MT-PI and Customer Sites
• Attend tier calls led by a Regional Service Manager
• Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs / expectations
• Develop and maintain good customer relationships; Become the customer's trusted advisor
• Identify root cause of service issues (first time fix)
• Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
• Keep up with ongoing technical training
• Weekend / afterhours work as required based on workload and rotation
• Maintain company supplied equipment, tools, and inventory
• In addition to our core values, all employees must follow the Code of Conduct

Other duties and tasks as assigned

Education

Experience & Skills

Travel

Physical Demands

About Mettler-Toledo :

A Passion for Precision Working at METTLER TOLEDO means making a significant positive impact through innovation.Our instruments are detecting, measuring, and weighing everything from nectar in an ant to asteroids from space. From the infinitely small to the largest of vehicles or airplanes, we are the leaders across our categories. We believe that everyone can make a difference. By joining our team, you can make a major contribution to our Company’s global progress and success. Together, we will lead with exceptional innovative solutions and services for our customers. If you are passionate about precision, accuracy, and quality, come on board and join our One Team!