Escrow Processing Supervisor - Remote-US MN

Escrow Support Supervisor

The Escrow Support Supervisor will add value to our Escrow Officer teams by assisting with creating a seamless closing process experience for our clients. With a relentless focus on talent, you directly manage a group of Escrow Support Specialists who provide centralized support to a variety of Escrow Officers while managing workflow based on volume of transactions and serve as the first point of escalation for questions and issues. This position is uniquely poised to not only drive the efficiency and product quality of the team, but to also play a pivotal role in developing and building the culture of the team. The primary focus of this position is to hire, train, develop and engage the Escrow Support Specialists.

Responsibilities :

• Team Supervision : Lead a team of Escrow Support Specialists to drive team success. This includes :
• Manage capacity and workflow of each Specialist.
• All aspects of hiring, interviewing and on-boarding.
• Staff orientation / training.
• Ongoing training and development.
• Prepare staff schedules; manage vacation requests; review and approve timecards.
• Perform annual performance reviews and performance management as needed.
• Collaboration and Service : Act as main point of contact for all Escrow Support team members within an assigned market. This includes :
• Provide support with critical escalations and local leadership questions.
• Identify Escrow Officer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner.
• Collaborate with key stakeholders to enhance efficiencies of processes and communications.
• Finding a Better Way : Continuously evaluate procedures to proactively seek improvements; find new ways to create efficiencies and increase productivity of team. Analyze customer feedback as well as prepare reports for review and recommendation.

Qualifications :

Anywhere Integrated Services offers a comprehensive benefits package to our employees including :

Anywhere Integrated Services is a driving force in the title and settlement services industry. Anywhere Integrated Services is national in scope, but each of its companies are locally staffed, with a wealth of experience in settlement services. We operate in 49 states as well as the District of Columbia, and provide closing services in all 50. Anywhere Integrated Services is a subsidiary of Anywhere Real Estate. Anywhere Real Estate is a publicly traded company and a global provider of real estate services. It franchises and owns several of the industry's leading real estate brands and brokerages. Anywhere Integrated Services' Family of Companies operate more than 40 distinct company and brand names throughout the United States.

At Anywhere, we are empowering everyone's next move your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction.

We pursue talent strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together.