Senior Director Creative

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

The Role

As the Sr. Director, Creative Strategy, you will be responsible for setting the strategic plan and overseeing operations for internal creative agency and content marketing teams. The Senior Director oversees the Director of Content Marketing, the Director of Design & Creative Technology and the Associate Creative Director of Innovation. You’ll oversee both the creative vision for our brand and the day-to-day operations of the agency. You’ll be held accountable for both the on-time delivery and the in-market performance of the content the team produces.

This role is also a strategic partner to the Director of Brand Strategy and will frequently partner with executives and other senior leaders across the company in Communications, HR, IR and Events to help them achieve their business communication goals in bold creative execution with your team or with outside partners.

The Main Responsibilities

Creative Vision : Set a bold creative vision and tone for our brand across all paid, earned, owned, and social channels. Inspire the team to continue to think of new creative executions that align with our challenger brand strategy pillars. Work with your creative leadership and our brand strategy leadership to develop and evolve our brand guidelines as needed.

Creative Operations : Track project progress and ensure all creative outputs meet high standards of excellence and are delivered on time. Work with program and project managers to manage team capacity and adjust prioritization as needed. Reimagine creative workflows using AI and automation to deliver maximum scale.

Creative Advisor for External Organizations : Be a go to resource for our partners in HR, Finance, Comms, Events, Marketing, Sales and the executive leadership team on how to achieve their goals in a way that is consistent with our brand and the narratives we are trying to tell in market.

AI Innovation : Champion the use of GenAI and automation within the creative team using it for concepting, prototyping and scaling a core creative concept developed by your team. Reimagine our workflows as the tools advance to include AI agents and humans working collaboratively in a way that is aligned to the strengths of each.

Team Leadership : Lead a team of creative and content marketing leadership. Build, mentor, and grow their talent based on their individual strengths and growth plans.

What We Look For in a Candidate

Bachelor’s degree in Marketing, Fine Arts, Design, Communications, a related field or equivalent work experience.

10+ years of creative leadership experience across brand, digital and content.

Experience in a highly competitive, dynamic industry

Proven experience in developing and maintaining brand guidelines, ensuring consistency across all creative outputs.

Experience collaborating with cross-functional teams, including marketing, product, and sales, to align creative work with business objectives.

Demonstrated expertise in leading and delivering high-impact, multi-channel marketing campaigns on time and within budget.

Proven understanding of how major paid, owned and earned marketing channels function and what creative execution methods will work best in each.

Be able to collaborate using the principles of daring leadership.

Excellent communication and presentation skills, with the ability to communicate clearly and with situational awareness to strike the right altitude with executive leadership and working teams.

Preferred Qualifications :

Experience working with challenger brands and applying challenger strategies to creative execution.

Experience working in both in-house (corporate) and agency environment.

Experience working in B2B technology or with brands targeting IT leadership.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges :

$171,447 - $228,596 in these states : AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$180,020 - $240,026 in these states : CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$188,592 - $251,456 in these states : AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (). Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

11 / 20 / 2025

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