Customer Service Assistant

Job Description

We are seeking a detail-oriented and proactive Customer Service Assistant to join our dynamic team in Sandy Springs. This role plays a vital part in ensuring customer satisfaction by providing accurate information timely responses and seamless assistance across all client interactions. The ideal candidate is organized communicative and passionate about helping others.

Responsibilities

Respond to customer inquiries via phone and email in a professional and efficient manner

Process orders manage documentation and ensure timely follow-up on customer requests

Maintain accurate records of client interactions and transactions

Collaborate with internal teams to resolve issues and improve customer experience

Identify opportunities to enhance service quality and operational efficiency

Support administrative tasks as needed to ensure smooth daily operations

Qualifications : Qualifications

Strong communication and organizational skills

Ability to multitask and manage time effectively

Attention to detail with a commitment to accuracy

Problem-solving mindset with a focus on customer satisfaction

Proficiency in Microsoft Office Suite (Word Excel Outlook)

Additional Information :

Benefits

Competitive salary range : $47000 - $51000 per year

Professional development and growth opportunities

Supportive and collaborative team culture

Comprehensive training and career advancement potential

Paid time off and health benefits package

Remote Work : No

Employment Type : Full-time

Key Skills

EAM,Electrical Controls,Cyber Security,Business Administration,Corporate Marketing

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1